Problem with loading of map of Kamchatka

Irina Sakova shared this problem 4 weeks ago
In Progress

I bought Locus Pro special to load map of Kamchatka Krai (Russia). Unfortunately I cannot load this map although the other map was loaded without any problem (I load a map of Tasmania, Australia, as example). Please help me, I need a map urgently.

Thanks, Irina

Comments (12)

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Hello Irina,

I'm sorry for troubles - could I ask you for more info, please? What exactly mean "Can not load" ? Is there any error message? Can you see the map in the list of offline map?

Thank you, Petr

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Hello Irina,

could I ask for info about progress? Are you still facing this issue? Could I ask you for more info, please?

Thanks, Petr

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Hi Petr,

I and my friend both from Australia with Australian phone and local sim cards couldn't load the offline Locus map of Kamchatka although our local (Russian) friends loaded it easily. We needed offline maps urgently for geological trip to remote area of Kamchatka. 

Now we are back and I would like to let you know that we loaded and used third party offline maps (yandex and OSM) that Locus allows to do. In general, I am very happy with Locus program. It is very useful. I will try it for our Australian travel when I be back. Thanks a lot.   

Regards,

Irina (Petropavlovsk-Kamchatsky)

On Tue, Sep 11, 2018 at 12:40 AM Locus Map <locus.map@asamm.com> wrote:

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Dear Irina,

OK thanks for info. If you want to play with it, let's try it again and describe me the steps you did. Also screenshot with error message (if any appears) would be helpful.

Thanks, Petr

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Hi Petr,

I took screen shorts (3) of my exercise to load a map of Kamchatka. 

Nothing special with diagnostic, just information "Process unsuccessful"

Choose:

- asia

- country

- Kamchatka

- LoMaps

"Process unsuccessful"  

Please see attachments.

Regards,

Irina

On Tue, Sep 11, 2018 at 2:06 AM Locus Map <locus.map@asamm.com> wrote:

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Hi Irina,

thank you for screenshots. Would you please send me another one from Menu > Settings > Miscellaneous > Default directories .

And does have your device external SDcard?

Thank you

Petr

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Hi

> Settings > Miscellaneous > Default directories .  

Cannot find Miscellaneous in the Settings

does have your device external SDcard?  

I have SDcard. Also I have two sim cards, one of them (original - Australian) is disabled

I am flying from Russia Saturday morning - we have only one day to find a bag. 

i

On Fri, Sep 14, 2018 at 12:36 AM Locus Map <locus.map@asamm.com> wrote:

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Hi,

I mean settings in Locus Map. Locus Map > Menu > Settings > Miscellaneous > Default directories

Can you see this menu,please?

Thanks, Petr

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Hi

Please find screenshots attached

i

On Fri, Sep 14, 2018 at 4:02 AM Locus Map <locus.map@asamm.com> wrote:

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Hi,

ahh I'm sorry I though the screenshot when you click on "Default directories" section. Basically I'd like to know if the location of folder for "vector maps" is located in the internal or on the external card. For older android versions is complicated to save data on the SDcard.

Thanks , Petr

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hi,

it looks as internal storage

i

On Fri, Sep 14, 2018 at 7:40 PM Locus Map <locus.map@asamm.com> wrote:

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Hi Irina,

thank you for the screenshots. It's really weird. Would be possible for you to create debug log for us. How to is described at: http://docs.locusmap.eu/doku.php?id=manual:faq:how_to_create_debug_log

Try to download map > wait for error message > open Android system settings and try to collect logs as described in the DOC.

Thank you

Petr