Compass doesn't work

Henry Jansen shared this question 1 month ago
Answered

Dear sirs,

Today I bought Locus Pro after testing the Free version on an old Samsung phone.

It's installed on a brand new Blackview E7 smartphone.

Unfortunally the compass doesn't work and also the map doesn't rotate when I rotate the phone.

The phone does see/detect a lot of satelites.

If I have the compass tab selected (I see the compass) and click on "Sensoren" (englisch something like: "Sensors") to check the "Basisinstellingen" (englisch something like: "Basic settings") and click "Oriëntatie via GPS" (english something like "Orientation via GPS") then a message appears saying "Locus Map is gestopt" (english: "Locus Map stopped" ?).

If I click "OK" then Locus is still running, but the compass still doesn't rotate.

What's wrong? What can I test?

Please let me know your findings.

Regards,

Henry Jansen

Comments (5)

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Hi Henry,

have you tried also other options in the sensors settings? I.e. hardware compass or Auto-change? Is it defunct as well?

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Hi Michal,

Thanks for your quick reply.

After a while Googling, I'm not sure if my new phone (Blackview E7) has a hardware compass.

I sent a mail about this to Blackview this morning, but until now I've no answer.

Should the compass of Locus Pro work without a hardware compass? F.i. by calculating the Nord-pole by evaluating the positions of the satelites?

Regards,

Henry Jansen

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Hi Henry,

of course, if HW compass is not installed, Locus uses GPS and other sensors for calculating your device orientation. If your device alerts you about Locus being stopped, will you please create a log report and send it to us? Instructions are here: http://docs.locusmap.eu/doku.php?id=de:manual:faq:issue_reporting

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Without a hardware compass you will only get an orientation through GPS if you are moving at a certain speed.

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Good day Henry (and others),

as I see here , you device really does not have gyroscope or magnetic sensor, required for orientation (compass). So you will have to keep current settings => using GPS for orientation.

Thanks also for a log with crash. This issue ( tap on settings > sensors > compass ), will be solved in next version of Locus Map.