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In App purchase failed but charged me. Version 2.8

Charles Haye shared this problem 11 years ago
Solved

Hi, I have just purchased 2Gb of vector maps download. The app told me not to leave the store until the process was complete. When I continued to download a map, the app rebooted. It now keeps sending me to the app store to purchase again. I have a receipt confirming payment on googlemail. Can you please assist?


Regards


Charles Haye

Replies (5)

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Strangely it has now started working !!!!


Question. With the old vector maps add in, I could tell how much data I had used/remaining. I have not seen this facility since the update


Regards


Charles Haye

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hello charles


look at overview in: store -> maps


Vector maps


Owned: xxGB

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Hello gynta,


Thank you. I obviously missed it.


Great Vector Maps, a vast improvement, this app just gets better.

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Hello Charles,


sorry for the complications. When you purchase any item in Locus Store, there is quite a lot of steps of communication between your device, google server and our server, so it sometimes take few seconds till all is done. Anyway if you have all working now ... fine. In case of troubles, write me immediately.


When there are any problems with purchase, write us rather on locus@asamm.com email. We`ll need some private information like email address and your order number, so it`s better to solve it over email


and last thing about amount of credit. We`re aware that current system isn`t best. It`s not obvious how much credit you have etc. so we`ll for sure change it in near feature.

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Thanks very much for the advice. Should I have any queries in future, I will contact via email

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