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Incomplete download of kompass map

Norbert Koksch shared this question 7 years ago
Answered

I bought and downloaded the kompass map of Madeira total. The Installation seams to be incomplete because there are white areas. What can I do to repair it? Thank you.

Replies (5)

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Dear Norbert,


I'm sorry for troubles. Would be possible for you to create screenshot of problematic area and send me mentioned screenshot?

Thank you

Best regards

Petr

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Dear Petr,

Ich attached two screenshot in different resolution.  In higher resolutions the eastern part of Madeira is missing .

Best regards

Norbert

On 5. Februar 2017 21:10:01 MEZ, Locus Map wrote:

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Dear Norbert,


thank you for screenshot and we're sorry for troubles. Map was really broken. I've already refunded 299 LoCoins for this map. Please follow steps bellow to fix it.

- delete incomplete map

- navigate to the store and purchase map again.


Please let me know if map works properly.


Thank you

Best regards

Petr

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Dear Petr,

I've downladed the map. Now it works properly. Thank you for your very fast answer!

Best regards

Norbert

On 06.02.2017 19:35, Locus Map wrote:

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Dear Norbert,


thank you for info. I'm glad that map works.

Best regards

Petr

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