Kompass map won't download.

Maurizio Frigieri shared this question 56 days ago
Answered

Good evening from Italy. I'll try to download a kompass purchased map, but every time I received ib error popup, server error can't download. Please try later. I need to solve in any way. Please help me. Thanks a lot and sorry for my rusted English. Maurizio.

Comments (15)

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Hi Maurizio,

what map in particular did you try to download? Could you please attach a screenshot of the error announcement? Check also if your internet connection is stable.

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Hi Michael, thanks for your reply. Sorry but I'm late answer you, I try to make a print screen without success. Pop up message disappear fastly when I go for it. So my only idea is take a picture with another phone. Purchased map is Kompass Forester Casentinesi. Here attach the screen. Thank you for supporting me. Out of this little issue, I am totally in love with this app great job guys. PS my connection is stable, I use only my personal WiFi, derived from my DSL using a router , so I don't think that connection is a problem. I remember that I download the maps in sequence. First Look mapz Italy north, after I try the second one. Have a nice day. Maurizio.

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I have the same problem, but the error message is different. Kompass map is downloaded but not saved because of write protection of the SD card. Galaxy S 8 Android 8.0 All other maps, LoMaps, OSM are downloaded to the SD card without any problem and work fine. Locus main directory is on the SD card.

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Good morning Reinhart. This may be the answer, your comment have a big sense for me too. I have program app and maps onto SD card. I may try to move app and maps to internal memory. Stay tuned and thank you.

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Hello Maurizio, that may work, but I don't want to move my directory. I think the error is not on our side.

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Hello Reinhart. Me too. But some months ago I have a similar issue with Here Maps and then I uninstall it. Now I have no room into internal memory to prove that. Maybe I try another trick making again internal memory as primary, download map and swap memory again.

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Hi Guys,

I suggest to keep the Locus main directory in the internal memory. Mentioned KOMPASS maps is possible to download only into internal memory.

Please check your settings: Menu > Settings > Miscellaneous > Default directories and set the Locus main directory to the internal memory.

Please see http://docs.locusmap.eu/doku.php?id=manual:faq:use_sdcard_on_kitkat#locus_in_internal_and_some_data_in_external_storage_-_recommended

Thank you

Petr

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Tried but failed again same way. I also reinstall everything without any success. Same error message. Maybe my android version was too old? I don't know. Have KitKat 4.4.

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Hi Petr, thank you very much - RTFM now I did :) Thanks for the helpful link, I followed the recommended directory structure with the app and 'maps' in the internal memory and now it works with the download of Kompass maps. Hope Maurizio will succeed as well!

Reinhart.

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Hi Petr, hi all!

I'll try again making default memory "internal" uninstall app , clean memory from app garbage, and finally I reinstall locus pro. Same errors and I notice that only two files were download from server. Kompass folder and two files only and download stops every time at same point. Practically when I set my SD card as default memory I have same results... Bad luck, probably I have other problems... Thanks you all, I give up...

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Hi Maurizio,

ohh I'm sorry your issue has different reason. There is really some problem on KOMPASS map server (map is downloaded directly from their server). We'll check it. I refunded the 499 LC for problematic map and I'll inform you about progress.

Thank you, Petr

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Thank you very much Petr. Refund is appreciated, but efforts are appreciated more and more. My enthusiastic opinion doesn't change a bit. I'm totally in love with this app, it's my perfect companion for trekking it's usable, stable, complete all in one as a Swiss knife. So refund in appreciate but it is not a problem. My 5 stars are granted forever. Have a nice time. Compliments for staff.

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Hi,

I'd like to inform you that new fix version 3.33.1 will be released today. This version should fix mentioned error 3. Please wait for new version and then try to download map again. Please feel free to contact us in case of any issue.

Thanks, Petr

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Hi Petr.

Tried downloading new version. but unfortunately error is already present.

number is now "error 2" process failed Problem with remote server please try later.

Error 2, tile 545/373/18 thank again for your efforts.

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Hi Maurizio,

ahh I'm sorry for troubles, that's my mistake because this issue is different one then our changes in fix version 3.33.1. Please give my couple day for investiagtion but it seems that there is really some issue on the KOMPASS map server

Thank you for patience

Thanks, Petr

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