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Locus Map - help desk Topic Problem Locus Map (Android)

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Category Locus Map (Android)

Comments 9

Subscribers 3

Votes 1

Large map download fails after 50-100 tiles.

David Demper shared this problem ago

Not a Problem

I'm in the process of downloading a large (68,000 tiles) visicom map. Worked like a dream up to 48,000 tiles in batches of 5000.

When I want to continue downloading now, the download always fails after 50-100 tiles. The error message 'process unsuccessful, check internet connection and space on SD card' shows.

-Internet connection is fine.

-plenty of space on phone. I even deleted some maps from the folder where the map was stored, with no results.

-I do not have SD card.

The same problem 0

Replies (6)

Petr Voldan ●

Hello David,

This issue can also happen if no-valid tile is returned from visicom map server. Maybe your area for downloadinfg exceed the coverage of visicom map for specified zoom-level. Please try to create debug log for us but I'm aware that it won't help us in this situation. How to create debug log is described: http://docs.locusmap.eu/doku.php?id=manual:faq:how_to_create_debug_log

Thanks

Petr

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David Demper ●

Thanks, I will. However, I think you are right, most probably there are area's in the map I try to download that do not support the zoom-level i specified.

Any way to work around this? would be a real shame to throw away all the tiles i downloaded this far...

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David Demper ●

I've sent te log to support.locus@asamm.com

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Petr Voldan ●

Hello David,

would you please send me the GPS coordinates, or screenshot with the problematic border area. I need to simulate downloading of the same border area. It helps us to understand response from Visicom server.

Workaround:

- Please Abort downloading (downloaded map will remain on storage)

- Start new downloading > select similar area of intereset but please avoid the border areas

- On screen with definition of the name of map change Download type from "Personal ma SQL" to "Supplementary download SQL"

- Locus show file browser > please open Locus > maps > there should be placed unfinished map from previous downloading > select it

- Submit downloading > Locus skip the already downloaded tiles and only missing tiles will be downloaded

Petr

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David Demper ●

Thanks, will try that. see picture.

Files:

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Petr Voldan ●

Thansk for screenshot. Does it mean that you submit downloading of whole area that's on the screen? It's quite huge. Please do you remember also the max. level of detail (max zoom-level) you choose?

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David Demper ●

correct, we need an overview map for a roadtrip there, and luckily most of the area is just empty:D.

I think zoom 9. until zoom 8, everything was fine. zoom nine downloaded around 70%, then it crashed.

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Menion ●

Poor Visicom providers. I've just downloaded 45.000 tiles, zoom 6 - 10. All went well and without any problems!

So, I need from you precise description how to simulate this issue. Give me coordinates of top left cornet, coordinates of bottom right corner and exact zoom level when this happen. If you identify area more precise then just half of the world, it will be more then welcome.

Issue is probably caused by invalid response from Visicom server, so I need to identify exact place where is this issue and contact visicom support about it. Thanks

EDIT: or you may also try to create a log ( http://docs.locusmap.eu/doku.php?id=manual:faq:how_to_create_debug_log ), right after this issue happen. It may be easier for you and log may contains useful information (not always).

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Petr Voldan ●

Hello David,

I close this ticket due to inactivity. However feel free to email us

Regards

Petr

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