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Live Tracking don't start on mobile net

Zsom shared this problem 6 years ago
Solved

Hello!


The locus live tracking function do not work for me and my friends on mobile net connection. Always display the following message:

java.io.IOException:NetworkError code:11303

It's only work when we start the tracking on wifi. If I switch off wifi after that it works fine with mobile net too.

But unfortunetely in the forest there is no WIFI connection usually.

Versions I tried: 3.24.3.3, 3.24.3.7 betas and free versions (buddies)


Sincerelly

Zsom

Replies (1)

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Good day Zsom,

I'm sorry for a late answer. I was working on this issue few days ago and still hoped, I'll be able to give you really positive answer. It is not the first time I see reported problem 11303. This issue happen in moment, internal Android component tries to validate login data. Why this happen, I'm still unable to find!


Anyway I believe we have a working alternative solution ... do not use this internal component, but rather second login option. This means, when logging into My Locus, do not use already existing email accounts registered in device, but login again with name & password.


So how to do it? It is need to logout from My Locus (Locus Store) and login again with second option "...next", but exactly with same email account! This is not yet simply possible in latest Pro/Beta versions (logout), so we have finally added this option to next version. For now, it is possible by simple un-install / install of app from Google Play, that reset stored login parameters. If you have data in default Locus Map location, there is no need to worry about data loss ( anyway backup is rather always recommended ).


If you find a time to change login method and test it ( or wait to next Beta during this week where will be possible to change account directly in Locus Store), it will be welcome. I believe that this second method will work fine without troubles even for live tracking service. Thank you and sorry for a delay and complications.


Menion

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