Live Tracking not working

Johannes Müller shared this problem 4 months ago
In Progress

Since some time already, I cannot get Live Tracking to work properly, even when the internet connection is constantly available.


With GPSies' Live Tracking, the first location is successfully transmitted, then the transmission keeps on failing.


When I try to setup Locus' own Live Tracking, Locus ends up in unsuccessful attempts to use my Google account for authentication or toast messages reporting server timeouts.


Is this working better for you?


I would like more transparency about the technical issues that cause the failed location tracking.


I am using Locus Map 3.32.2 on a OnePlus 6 with Android 8.1.0 and with a Samsung Galaxy A3 2017 with Android 8.0.

Comments (19)

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Hello Johannes,

I am sorry that you have so much trouble with Live Tracking function, can you confirm that you have all these problems on both of your phones? Currently I don't have any other reports of problems with Live Tracking in the new version.

I have just tried GPSies service and Locus Live Tracking on Android 6 and Android 8.1 and everything seems to be working fine so I am unable to simulate your problem. I would suggest reseting the phone, since my Xiaomi phone occasionally has similar behavior when internet seems to be online but no application can actually communicate resulting in all kinds of connection failures. But if you have this problem on both of your phones then this is a very improbable cause.

1) Can you try GPSies one more time? Also have seen this behaviour once, but at the time even the official GPSies Android client wasn't working, probably some kind of GPSies server error which went away the next day.

2) Can you confirm that you Locus Store login is working correctly? E.g. check out your purchase history if it will load fine or also result in all kinds of server error. In that case it would not be just the live tracking issue. Or maybe try logging out and in again.

3) After you try starting Locus Live Tracking and getting a bunch of errors, could you please make a bug report for me so I could try to find something useful in the log? Manual of how to create a debug log can be found here.

Thank you

Milan

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I just double-checked with my Samsung Galaxy A3 2017 (Android 8.0.0) and everything is working fine! I.e. GPSies live tracking is working as expected, and also Locus Live Tracking. Not sure if something changed or I was wrong from the beginning.


I will double-check with the OnePlus 6 soon.

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Hello Johannes,

I am glad to hear that the Locus seems to be working fine for you now, hard to tell what the cause of the problems was. From my experience with unspecific network problems a phone restart might honestly be all it takes to do the trick :)

Anyway if you stumble across any problems on your other phone, let me know. In the meantime I will consider this problem resolved and will hope that everything else will work fine for you.

Have a nice day,

Milan

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Live Tracking is still not working on my OnePlus 6, Android 8.1.0, OxygenOS 5.1.11


It does not work with GPSies Live Tracking, and it does not work with Locus Map Live Tracking. Removing and re-configuring the Live Trackings did not solve the problem. Restarting the phone also did not solve the problem. I double-checked that internet connectivity is given before.


All that happens is a toast message saying "Problems with the server! Try again later". See attached screenshot.

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And yes, it seems to be related to the Locus login in general. When I try to enter the Locus Store, I end up in an endless loop, giving the same error toast messages, see screenshot.

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Solved! Uninstalling Locus Map and reinstalling did the trick.


I can now enter the Locus Store again, and Live Tracking is also working.

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Hello Johannes,

these issues are rather odd, but I am glad that reinstalling did it for you. If you stumble across this issue again or if you know how to simulate such behavior then please let us know because we generally don't want our users to be forced to reinstall the app in order for it to work :)

Have a nice day,

Milan

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Yes, ok. If I am facing this situation again, I will inform you in this thread.

Have a nice day, too!

Johannes

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The issue is back again on my OnePlus 6 right now! Live Tracking does not work, and entering the Locus Store also does not work (I end up in an endless loop).


How can I help to track down the root cause for this?

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Hello Johannes,

that is unfortunate to hear but thank you for willing to help us find the solution for this problem.

What could really help us would be for you to:

1. Go to Locus Store and do the steps to reproduce the error.

2. Go to live tracking and start it

3. Then minimize Locus Map and create a system bug report (describe under this link)

4. Send the created log to me here (you should be able to attach the log directly here in the message via Attack a file icon at the very top right.)


You could also capture a screen video of the error(s) so that I could actually see what is happening (here are some recommended apps for screen capture).


If you are not comfortable capturing a bug report or a screen video then please describe to me the Locus Store behavior some more. Any error codes? What endless loop? How do you reproduce it?


P.S. Haven't you disabled background data or generally internet connectivity either directly for Locus Map or Google Play Services? Other apps are connecting fine?


Thank you,

Milan

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Hi! I have similar problem with my Locus Map Pro on Xiaomi Redmi 3 Pro. I can't login using Google Account. I'm going to send You logs and captured movie via PM.

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Milan Cejnar can I send You logs and caputerd movie somhow not using public channel?

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Hello Paweł,

thank you for reporting this. Log and video would be a terrific help. I will also ask for Menion's help (our lead programmer) since more of you are seeing problems with Locus Store and possibly also live tracking.

You can email me with anything directly at my address: milan.cejnar@asamm.com

Best Regards,

Milan

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Milan, I created a video that shows the problem, uploaded it to Google Photos and shared it with you.

It seems that this issue is related to using the SIM cards for internet connection somehow, because as soon as I connect to a WLAN, the issue disappears, i.e. I can then login again into Locus Store and Live Tracking is working.

BTW: The OnePlus 6 is a dual SIM device.

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Xiaomi Redmi 3 Pro is also dual SIM, but when I'm using home WiFi problem still exist.

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Hello,

thank you guys, I have received the links you have sent to me. I and my colleague will look into it after the weekend.

Paweł, I gave it a quick look and your issue is not similar to Johannes's problem. This indeed looks more like internal Locus Map Store error. I am not sure what version you are using but maybe you could try latest Locus Map Free Beta version to see if it is also affected, I know there have been issues with Store for some users in some recent versions maybe a couple of weeks ago. My colleague Menion might know more about this issue when he gets to it after the weekend.


Johannes, I am not sure what the problem could be here. I am also using Locus with dual SIM configuration and only one SIM has Internet connectivity and it works fine, it is not Android 8.1 device though so it cannot be directly compared. This looks like something was blocking the Internet connection to the LM app. Are you sure the phone is not blocking 2G/LTE data for LM in the system somehow? When LM is blocked from the LTE data on my phone the LM Store and Live Tracking fail quite fast with bunch of error codes being returned though, but again not the same device and Android version.

Sorry for the issues you are having with Locus Map, we will try to figure it out.

Have a nice weekend,

Milan

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Good day guys,

Paweł please try it again now. For unknown reason, your account on our server had some problems, should be solved now and login into Locus Store (necessary for the correct work of Live Tracking) should work now.

Johannes ... as Milan wrote. To me it also looks like some issue with internet connection. In case of any problem in app or on our server, it really should clearly end with some error message/code. In your video it looks more like app really tries to connect to server, but does to slow internet connection fail.

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There it still the problem that I cannot login to the Locus Store and Live Tracking is not working although(!) there is a working internet connection.


Please watch this video carefully:

https://photos.app.goo.gl/UVbSfc2L6umue425A


It shows that I can perfectly use Google search (auto completion is working!), then I go to the Locus Internet site to browse pages I had never opened before (i.e. this is not a caching effect!) and then I instantly! switch to Locus and try to open the Store, which runs into a timeout!


This problem is not caused by unavailable internet, because I run into it again and again, at different locations in different countries, and it's always only Locus where I cannot access the Locus Store and Live Tracking is not working - at the same time when I access the internet fluently with other apps!


There is something odd.


As mentioned before, I am using a dual-SIM OnePlus 6, currently with Android 9, OxygenOS 9.0.2. Locus Maps is up-to-date (version 3.34.1).


As a suggestion, please make the app check for a internet connection first and show an error message if necessary.

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Good day Johannes,

sorry to read about such troubles. For now, we do not have reported any similar problems except yours. Based on video (thanks for it), it looks like an app tries to communicate with our server, but communication fail. So it is not about "missing internet" (if you disable the internet, I believe you will see error message immediately).

What we need here is a log with error as Milan wrote here: http://help.locusmap.eu/topic/live-tracking-not-working#comment-62544 . In log should be more information why this happens to you.

If you have paid subscription for Live tracking service and this is the only device where you use it, I may cancel and refund your subscription manually, just let me know.