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Locus Pro crashes during Map dowload on Samsung Note with actual ICS Android 4

MichaelP shared this problem 11 years ago
Solved

Locus Pro on factory new Samsung Note with ICS Android 4 ( no mods, custom OS etc ) instantly crashes during maps download of any map - actual view instantly gets black after starting MAP download - after a few seconds it says - "locus pro stopped"


Reproduction:


Start LOCUS PRO , GPS positioned map is loaded and shown


goto MAP-Manager ( Karten Manager )


goto MAP-Download ( Karte herunterladen )


start Dowload with "actual view or Area-select ( Aktuelle Ansicht , Einen Bereich auswählen )


Screen gets black after few seconds ... after another few seconds it says locus pro stopped ( Locus Pro angehalten.)


This problem is permanent and reproduceable, happens independent from maps selected - no way out - fix instantly or refund please !!


Michael

Replies (2)

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1

Hallo Michael


Thanks for your interest in Locus Pro and sharing your problem.


Would you please send us log files for analysis?


-> Start the app "catlog"


(install free from google play:


https://play.google.com/store/apps/de...


-> Wait 10 seconds and put catlog in the background


-> Start Locus/Pro


-> Reproduce your crash / forced close / what ever


-> Switch to catlog


-> Wait 10 seconds


-> Save catlogfile from "catlog/saved_logs/..." and send this together


with the crash log from "locus/logs/..." directory


to locus(@)asamm.com (without parenthesis)


-> Dont forget a short description


greetings


gynta

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1

Hello Michael,


little bit lately I`m responding on this topic and also on your email together. I send you test version that show nothing and I asked you for another test in case you want to have this issue fixed. You anyway "do not want to help with another debugging" so it`s quite hard to fix it.


Soon will be on market new version, where are some changes that may have impact on this problem, so you may try if this helps. As I also think about it, you may try to completely delete "cache" directory in Locus directory. If anyway problem still remain, count that without additional help from your side, I`m not able to fix problems that I cannot simulate on my devices.

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