EXCEPTION: SQLSTATE[22032]: : 3141 Invalid JSON text in argument 1 to function json_contains: "The document is empty." at position 0.SELECT `ur_canned_responses`.`language` FROM `ur_canned_responses` WHERE (language != 'all') AND (available_type = 'all' OR available_type = 'selected_agents' AND JSON_CONTAINS(available_value, '') OR available_type = 'selected_teams' AND JSON_CONTAINS(available_value, '4')) GROUP BY `language`Exception on line 234 in file /var/www/html/application/8.20.0/library/Zend/Db/Statement/Pdo.php, PHP 8.3.21 (Linux)

Error has occured!

Error description:

EXCEPTION: SQLSTATE[22032]: <>: 3141 Invalid JSON text in argument 1 to function json_contains: "The document is empty." at position 0.SELECT `ur_canned_responses`.`language` FROM `ur_canned_responses` WHERE (language != 'all') AND (available_type = 'all' OR available_type = 'selected_agents' AND JSON_CONTAINS(available_value, '') OR available_type = 'selected_teams' AND JSON_CONTAINS(available_value, '4')) GROUP BY `language`

Exception on line 234 in file /var/www/html/application/8.20.0/library/Zend/Db/Statement/Pdo.php, PHP 8.3.21 (Linux)

Requested page:

http://help.locusmap.eu/agent/object/16753

Module name:	system
Controller name:	agent
Action name:	object
Parameters:	object_id = (string) 16753

Stack trace:

In file	On line	Called class	Called function	With arguments
Statement.php	300	Zend_Db_Statement_Pdo	_execute	NULL
Abstract.php	482	Zend_Db_Statement	execute	NULL
Abstract.php	238	Zend_Db_Adapter_Abstract	query	NULL
Abstract.php	805	Zend_Db_Adapter_Pdo_Abstract	query	NULL
CannedResponses.php	208	Zend_Db_Adapter_Abstract	fetchCol	NULL
Events.php	476	System_Model_DbTable_CannedResponses	findLanguages	NULL
Event.php	78	System_Handler_Events	onPreDispatchFull	NULL
Events.php	92	Singular_Event	dispatch	NULL
Broker.php	309	Singular_Controller_Plugin_Events	preDispatch	NULL
Front.php	944	Zend_Controller_Plugin_Broker	preDispatch	NULL
Bootstrap.php	960	Zend_Controller_Front	dispatch	NULL
index.php	48	Singular_Bootstrap	run	NULL
index.php	55		{closure}	NULL

System information:

PHP version:

8.3.21 on Linux runned as fpm-fcgi

Loaded extensions:

Core, date, libxml, openssl, pcre, zlib, filter, hash, json, random, Reflection, SPL, session, standard, sodium, cgi-fcgi, mysqlnd, PDO, xml, calendar, ctype, curl, dom, mbstring, FFI, fileinfo, ftp, gd, gettext, iconv, imap, intl, exif, mysqli, pdo_mysql, Phar, posix, readline, shmop, SimpleXML, sockets, sysvmsg, sysvsem, sysvshm, tokenizer, xmlreader, xmlwriter, xsl, zip, Zend OPcache

MySQL server:

MySQL 8.0.45 via PDO_MYSQL 8.3.21

UseResponse:

Product version:

8.18.0 released on May 1, 2026 12:00:00 AM GMT by UseResponse Inc.

Installed modules:

System	v. 8.18.0 on May 1, 2026 12:00:00 AM GMT by UseResponse Inc.
Resources	v. 3.2 on February 20, 2015 12:00:00 AM GMT by UseResponse Inc.
Announcements	v. 3.0 on March 20, 2014 12:00:00 AM GMT by UseResponse Inc.
Single Sign-On	v. 3.0 on August 5, 2013 12:00:00 AM GMT by UseResponse Inc.
Polls	v. 3.0 on June 7, 2012 12:00:00 AM GMT by UseResponse Inc.
Help Desk	v. 3.0 on February 20, 2015 12:00:00 AM GMT by UseResponse Inc.
Feedback	v. 3.0 on October 9, 2013 12:00:00 AM GMT by UseResponse Inc.
Knowledge Base	v. 3.0 on March 15, 2013 12:00:00 AM GMT by UseResponse Inc.
Backup	v. 1.0 on August 26, 2018 12:00:00 AM GMT by UseResponse Inc.
Multi-Communities	v. 4.0 on February 20, 2015 12:00:00 AM GMT by UseResponse Inc.
Enterprise	v. 4.0 on February 20, 2015 12:00:00 AM GMT by UseResponse Inc.
Google Translate & DeepL	v. 1.0 on April 13, 2022 12:00:00 AM GMT by UseResponse Inc.

Autoglobal variables:

GETArray
(
)

POSTArray
(
)

COOKIEArray
(
    [csrf_protection_votes_csrf_key] => 74e6e5d6489b45abc64a105a07956af1
    [URSESSID] => 64cmtlskpqh1k51hci0frnoish
    [views] => 7196-9673-22099-19075-8580-9847-9567-22907-10700-9524-23905
)

SESSIONArray
(
    [KbSharing] => Array
        (
            [accessKey] => 
        )

    [Notifications] => Array
        (
            [messages] => Array
                (
                    [error] => Array
                        (
                        )

                    [success] => Array
                        (
                        )

                    [info] => Array
                        (
                        )

                )

        )

    [csrf_protection] => Array
        (
            [votes_csrf_key] => 74e6e5d6489b45abc64a105a07956af1
        )

    [csrf_tokens_storage] => Array
        (
            [votes_csrf_key] => Array
                (
                    [3e72876aa500b64f8a695b4ca45fb0e6] => 1778632223
                    [ced901ed97182fb45b7a47015a5533b7] => 1778632223
                    [c15620c5def1462b17f2ecd214198929] => 1778632223
                    [7aaa7ba42cd601f34a565ab1ad803715] => 1778632224
                    [7c44df9993c0b462f95307eeb2525082] => 1778632225
                    [af93d4b96b8c52a8a91c45aa32cb32c9] => 1778632225
                    [6fbbc6e597133cc1b17a21532dda7600] => 1778632226
                    [414f37f3f67cdd3d86845ddfa571ef97] => 1778632232
                    [36969bbf4d86b4c0d1975313313aa78f] => 1778632233
                    [dfeb008e861a22be4ca3416e3142be42] => 1778632233
                    [a1ebe23866ce2acbd9e59db170b8d2a8] => 1778632234
                    [3db0d73fa2cabfe19cf7327e1be683b3] => 1778632235
                    [c5e9e7dfb3270782b206f384f31b1680] => 1778632235
                    [eb9975dd4b1ce0c8ec3366132737975f] => 1778632235
                    [359490a994fc2b3a16566eb7d86ede44] => 1778632235
                    [1ccae78082fbe3a6eeac74d80a709c97] => 1778632235
                    [74e6e5d6489b45abc64a105a07956af1] => 1778632235
                )

        )

)