EXCEPTION: SQLSTATE[22032]: : 3141 Invalid JSON text in argument 1 to function json_contains: "The document is empty." at position 0.SELECT `ur_canned_responses`.`language` FROM `ur_canned_responses` WHERE (language != 'all') AND (available_type = 'all' OR available_type = 'selected_agents' AND JSON_CONTAINS(available_value, '') OR available_type = 'selected_teams' AND JSON_CONTAINS(available_value, '4')) GROUP BY `language`Exception on line 234 in file /var/www/html/application/8.21.1/library/Zend/Db/Statement/Pdo.php, PHP 8.3.21 (Linux)

Error has occured!

Error description:

EXCEPTION: SQLSTATE[22032]: <>: 3141 Invalid JSON text in argument 1 to function json_contains: "The document is empty." at position 0.SELECT `ur_canned_responses`.`language` FROM `ur_canned_responses` WHERE (language != 'all') AND (available_type = 'all' OR available_type = 'selected_agents' AND JSON_CONTAINS(available_value, '') OR available_type = 'selected_teams' AND JSON_CONTAINS(available_value, '4')) GROUP BY `language`

Exception on line 234 in file /var/www/html/application/8.21.1/library/Zend/Db/Statement/Pdo.php, PHP 8.3.21 (Linux)

Requested page:

http://help.locusmap.eu/agent/object/18972

Module name:	system
Controller name:	agent
Action name:	object
Parameters:	object_id = (string) 18972

Stack trace:

In file	On line	Called class	Called function	With arguments
Statement.php	300	Zend_Db_Statement_Pdo	_execute	NULL
Abstract.php	482	Zend_Db_Statement	execute	NULL
Abstract.php	238	Zend_Db_Adapter_Abstract	query	NULL
Abstract.php	805	Zend_Db_Adapter_Pdo_Abstract	query	NULL
CannedResponses.php	208	Zend_Db_Adapter_Abstract	fetchCol	NULL
Events.php	476	System_Model_DbTable_CannedResponses	findLanguages	NULL
Event.php	78	System_Handler_Events	onPreDispatchFull	NULL
Events.php	92	Singular_Event	dispatch	NULL
Broker.php	309	Singular_Controller_Plugin_Events	preDispatch	NULL
Front.php	944	Zend_Controller_Plugin_Broker	preDispatch	NULL
Bootstrap.php	960	Zend_Controller_Front	dispatch	NULL
index.php	48	Singular_Bootstrap	run	NULL
index.php	55		{closure}	NULL

System information:

PHP version:

8.3.21 on Linux runned as fpm-fcgi

Loaded extensions:

Core, date, libxml, openssl, pcre, zlib, filter, hash, json, random, Reflection, SPL, session, standard, sodium, cgi-fcgi, mysqlnd, PDO, xml, calendar, ctype, curl, dom, mbstring, FFI, fileinfo, ftp, gd, gettext, iconv, imap, intl, exif, mysqli, pdo_mysql, Phar, posix, readline, shmop, SimpleXML, sockets, sysvmsg, sysvsem, sysvshm, tokenizer, xmlreader, xmlwriter, xsl, zip, Zend OPcache

MySQL server:

MySQL 8.0.46 via PDO_MYSQL 8.3.21

UseResponse:

Product version:

8.21.1 released on June 17, 2026 12:00:00 AM GMT by UseResponse Inc.

Installed modules:

System	v. 8.21.1 on June 17, 2026 12:00:00 AM GMT by UseResponse Inc.
Resources	v. 3.2 on February 20, 2015 12:00:00 AM GMT by UseResponse Inc.
Announcements	v. 3.0 on March 20, 2014 12:00:00 AM GMT by UseResponse Inc.
Single Sign-On	v. 3.0 on August 5, 2013 12:00:00 AM GMT by UseResponse Inc.
Polls	v. 3.0 on June 7, 2012 12:00:00 AM GMT by UseResponse Inc.
Help Desk	v. 3.0 on February 20, 2015 12:00:00 AM GMT by UseResponse Inc.
Feedback	v. 3.0 on October 9, 2013 12:00:00 AM GMT by UseResponse Inc.
Knowledge Base	v. 3.0 on March 15, 2013 12:00:00 AM GMT by UseResponse Inc.
Backup	v. 1.0 on August 26, 2018 12:00:00 AM GMT by UseResponse Inc.
Multi-Communities	v. 4.0 on February 20, 2015 12:00:00 AM GMT by UseResponse Inc.
Enterprise	v. 4.0 on February 20, 2015 12:00:00 AM GMT by UseResponse Inc.
Google Translate & DeepL	v. 1.0 on April 13, 2022 12:00:00 AM GMT by UseResponse Inc.
Git	v. 1.0 on March 16, 2023 12:00:00 AM GMT by UseResponse Inc.

Autoglobal variables:

GETArray
(
)

POSTArray
(
)

COOKIEArray
(
    [URSESSID] => absst1dr5p9p2c19sghldgvfu3
    [csrf_protection_votes_csrf_key] => 49e96a89fce1a42320de4deffb8bd111
    [views] => 15259-23870-2824-3621-4979-36836-3460
)

SESSIONArray
(
    [KbSharing] => Array
        (
            [accessKey] => 
        )

    [Notifications] => Array
        (
            [messages] => Array
                (
                    [error] => Array
                        (
                        )

                    [success] => Array
                        (
                        )

                    [info] => Array
                        (
                        )

                )

        )

    [csrf_protection] => Array
        (
            [votes_csrf_key] => 49e96a89fce1a42320de4deffb8bd111
        )

    [csrf_tokens_storage] => Array
        (
            [votes_csrf_key] => Array
                (
                    [6f5b6581545500ee2ca915bad51ec265] => 1784057820
                    [a8f8cc1cd2547b39dc3ec60d4575a8ab] => 1784057821
                    [10608d8ee00f371ecf94525d26af7001] => 1784057824
                    [08436a0002b30da06dde48e57c2c8a13] => 1784057825
                    [160001fd1e7e9215225cdb1719b9fbdc] => 1784057825
                    [596e113f3f90f28fb807342c89f38c79] => 1784057833
                    [49e96a89fce1a42320de4deffb8bd111] => 1784057841
                )

        )

    [Redirect] => Array
        (
            [url] => https://help.locusmap.eu/ticket/40049
        )

    [recapthca] => Array
        (
            [temporaryLock] => Array
                (
                    [forgot_password] => 1
                )

        )

    [security] => Array
        (
            [key] => 7b56ffc750c41a4ce98c763709f8133b
            [ua] => Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
            [lang] => 
            [ip] => 216.73.217.87
            [proxy] => 
            [time] => 1784057828
        )

)