Hello Jorge,
We apologize for the inconvenience after the update.
Try turning off full screen mode.
Application settings> Controls> Display> Full screen
Have a nice day
Andrea
On my Huawei P20 this appears to be a problem introduced in the latest version with the notch setting:
Notch off = top of Locus Maps screen cut off (it appears in the not-available notch area)
Notch on = top of LM screen is shown
Note, oddly that the settings menu and settings pages all appear below the notch area whether on or off.
I don't like notches so always use Notch off. LM worked fine until 3.54.2 where-in the above problem occurs.
Please try to download the latest version of the application 3.54.3.
Hello,
this ticket has been inactive for a long time. Therefore, I assume that the issue has already been resolved and I mark this conversation as Closed.
If the problem persists, feel free to contact me.
Regards
Zdenek, Locus team
Hi there. This is still a problem in 3.55.1. See attached in full screen mode on Huawei P20.
the only solution at this time is to switch the fullscreen mode off.
It happens only on some devices and we can't figure why. Probably it is not a bug in the Locus, but something in the phone system.
I am sorry I can't help more.
Thanks Zdenek. If it would help and you've a debug version of Locus you'd like me to run to get logs for you do say.
Else, yes, full screen off.
Replies have been locked on this page!
Hello Jorge,
We apologize for the inconvenience after the update.
Try turning off full screen mode.
Application settings> Controls> Display> Full screen
Have a nice day
Andrea
Hello Jorge,
We apologize for the inconvenience after the update.
Try turning off full screen mode.
Application settings> Controls> Display> Full screen
Have a nice day
Andrea
On my Huawei P20 this appears to be a problem introduced in the latest version with the notch setting:
Notch off = top of Locus Maps screen cut off (it appears in the not-available notch area)
Notch on = top of LM screen is shown
Note, oddly that the settings menu and settings pages all appear below the notch area whether on or off.
I don't like notches so always use Notch off. LM worked fine until 3.54.2 where-in the above problem occurs.
On my Huawei P20 this appears to be a problem introduced in the latest version with the notch setting:
Notch off = top of Locus Maps screen cut off (it appears in the not-available notch area)
Notch on = top of LM screen is shown
Note, oddly that the settings menu and settings pages all appear below the notch area whether on or off.
I don't like notches so always use Notch off. LM worked fine until 3.54.2 where-in the above problem occurs.
Hello Jorge,
Please try to download the latest version of the application 3.54.3.
Have a nice day
Andrea
Hello Jorge,
Please try to download the latest version of the application 3.54.3.
Have a nice day
Andrea
Hello,
this ticket has been inactive for a long time. Therefore, I assume that the issue has already been resolved and I mark this conversation as Closed.
If the problem persists, feel free to contact me.
Regards
Zdenek, Locus team
Hello,
this ticket has been inactive for a long time. Therefore, I assume that the issue has already been resolved and I mark this conversation as Closed.
If the problem persists, feel free to contact me.
Regards
Zdenek, Locus team
Hi there. This is still a problem in 3.55.1. See attached in full screen mode on Huawei P20.
Hi there. This is still a problem in 3.55.1. See attached in full screen mode on Huawei P20.
Hello,
the only solution at this time is to switch the fullscreen mode off.
It happens only on some devices and we can't figure why. Probably it is not a bug in the Locus, but something in the phone system.
I am sorry I can't help more.
Zdenek, Locus team
Hello,
the only solution at this time is to switch the fullscreen mode off.
It happens only on some devices and we can't figure why. Probably it is not a bug in the Locus, but something in the phone system.
I am sorry I can't help more.
Zdenek, Locus team
Thanks Zdenek. If it would help and you've a debug version of Locus you'd like me to run to get logs for you do say.
Else, yes, full screen off.
Thanks Zdenek. If it would help and you've a debug version of Locus you'd like me to run to get logs for you do say.
Else, yes, full screen off.
Replies have been locked on this page!