account data lost with update

Terry shared this problem 3 months ago
In Progress

after the new update i lost access to my pro account and had to buy another account fee before getting previous maps to download again.

Comments (1)

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Hello,

After updating, did you try to sign in with the same account you used when you first purchased the app?

Because your Locus Map Pro license has no time limit, you can use it for as long as you want on any number of devices. The only condition is to install with the same Google Account on which it was purchased.

Do I understand that you bought the Locus Pro again?

I checked your payment on Google Play and see that you purchased the app again yesterday (assuming you had the Pro version before and not the Free version).

If so, do you know what email you used on your first purchase?

If you want, I can make this Ticket private.

Have a nice day

Andrea