1 year download guarantee

ulmus shared this question 3 years ago
Answered

Hi, i am downloading Poland - offline vector map from time to time, i noticed that lately every update i have to pay 50 locoins for that map. As far as i remember i didnt pay earlier when update was made. Now, after 2 months since last purchase i have to pay once more? What about 1 year from purchase?

from history:

2014-05-30 0L

2014-07-04 0L

2014-09-21 0L

2014-12-12 45L

2015-02-27 50L

2015-04-22 50L

??? every update is payable? Guarantee 1 year for downloads? Pls explain 'cause i dont understand.

If it has to do with downloading of the same varsion only, i want to have choice to download that version even if there is the newer one. For example i change my mobile, install Locus Pro again, want to download purchased map but there is newer version and i have to buy once more? I cannot download map i have bought? I have 1 year guarantee...? Where?

Comments (6)

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Hello Ulmus.


Thank you for your question.


All updates of vector maps are paid. I will try to explain how the guarantee system works. Each vector map you have purchased in a 1 year, we can provide you this map in case you lose your map from your store for example. The 1 year guarantee does not mean that you have a year of free updates.


If the guarantee axplanation isn!t clear for our users, maybe we should change the text, what you mean about it Michal?

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Thank you for your answer,


but, what about the second part of my question:

"For example i change my mobile, install Locus Pro again, want to download purchased map but there is newer version and i have to buy once more? I cannot download map i have bought? I have 1 year guarantee...? Where?"

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Hi Ulmus,


one year guarantee of downloading vector maps refers to downloading a single version of the map, not updates. During one year you can download the version as many times as you like, even when changing phone. When there's the map update, you can still download the older version if it's within the year guarantee - there are two buttons in Store - download and update. Download is for free for one year, update is chargeable even within one year from the first purchase of the title.

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Thanx, now understand my mistake. I had still on my mobile old version of the map and that's why i haven't seen 'download button' next to the purchase.


So... if my map was broken and i have still folder on my mobile, then i have to delete that folder and then i would see 'download' option in Locus Store? If so, then i can understand completely all!

Thanx!

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Hello Ulmus.


Please see an attached. There is screenshot of vector map which I have bought in past but I have removed it from my phone. Now, there are two buttons "Download" and "Update". So please click on the "Download" button only if you would like to use older version of the map.

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Thank you Hana and Michal, all is completely clear now!