Cannot get access to an offline map – it does not show under offline maps

Lothar Siegel shared this problem 3 weeks ago
In Progress

Cannot get access to an offline map – it does not show under offline maps.

Bought on 03.07.17 – 14:55 Map 'Lienz' from outdooractive / via

locusstore.

Under 'last activities' the buy is visible.

Download went Through without problems.

But no map with that name shows up in 'offline maps'.

Help needed.

I use my mac for the request but device for map is Sony Z1 compact

(with LocusPro)

Comments (10)

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Good day Lothar,

I'm sorry to read that you have a problems with Locus Map. I'm checking your history in Locus Store and may confirm that "Lienz" map should be correctly downloaded to your device.

I see you have already downloaded more maps from OutdoorActive company so they all should be listed in Main menu > maps > offline tab and here category "maps" and > "Outdoor Active" item. All maps should be listed in description of this map like on my screenshot here

df12fdc7425d0b659b8d5eae0150b410

So I have to ask you to check this once more. Thank you.

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Send you a Screenshot that shows where my map ends:

Am 03.07.2017 5:45 nachm. schrieb "Locus Map" :

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Good day Lothar,

every map in Locus Store has a button "Coverage" that display exact coverage of map after download. When I look on coverage of this map we talk about, it looks like it exactly match what I see on your screenshot. Check it by yourself or look on my attached screenshot.

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That is not quiet right - the map 'Lienz' has a coverage east of that, please check that map coverage singular by name.

Kind regards Lothar

Am 04.07.2017 6:30 nachm. schrieb "Locus Map" :

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Dear Lothar,

I'm sorry for delay (vacation). I hope that I can understand your issue.

The map called "Lienz" from Outdooractive has following coverage: http://bl.ocks.org/d/b539b95e8814c431831ca90456c377bd (the link display only the map borders, not the outdooractive map).

Please zoom in into detailed level of your downloaded outdooractive map and check if downloaded map fits to the borders. Your downloaded map can cover little bit bigger area.

Thank you

Best regards

Petr

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I am now at my travel destination Lienz - and I have no map on my device - it is just blank. Can You  give me a try to a second Download?

Kind regards Lothar

Am 11.07.2017 6:50 vorm. schrieb "Locus Map" :

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Dear Lothar,

I'm little bit lost. I can see from previous screenshot that map was very likely downloaded properly and you were able to display the map.

Can you see the name of map in Menu > Maps > Offline > Outdoor Active section, please?

Thank you

Petr

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That is the whole problem:

the offline map index shows the name Lienz, but the map does not show up.

In my locus-download-history the last item is 'Hessen'.

Kind regards Lothar

Am 12.07.2017 3:10 nachm. schrieb "Locus Map" :

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Hi Lothar,

happen if you tap/click on mentioned section "Outdoor Active" in Menu > Maps > Offline?

Locus should ask "Center map" . Please tap on name of the map you want to display - in this case the Lienz.

Thank you

Petr

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Hello Petr,

the problem is still the same,  you see it on my Screenshot: no map, only empty grid.

Kind regards Lothar

Am 13.07.2017 7:33 vorm. schrieb "Locus Map" :