Missing 3 purchased maps

Arkadiusz shared this problem 4 months ago
Not a Problem

I've bought 3 SHOCart maps. However I'm not able to use these. What is more I can't redownload these maps.


Maps are:

Strazovske Vrchy

Sulovske Vrchy

Mala Fatra

Comments (7)

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Hello,

I hope that I can understand your problem. It seems that Strazovske Vrchy are not shown in the list of offline map, am I right?. I can see in our system that:

Strazovske Vrchy and Sulovske Vrchy was downloaded yesterday. But Mala Fatra wasn't downloaded at all and you can still download it. The question is what did happen with Strazovske Vrchy because our system shows it as properly downloaded. Did Locus display any error message? Did you delete the map file? Please use arbitrary file manager and send me screenshot from folder "Locus/maps/shocart"


SHOCart map can be downloaded only once - please see the description of any SHOCart map in Locus Store. Every downloading is charged because map is downloaded directly from SHOCart ( F&B) map server.


Best regards

Petr

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The biggest problem is that the map is visible on "history", but I can't download it because app want me to buy it again (visible on screenshots)

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I had to buy it again in order to download.

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Hello

have you read my previous email, please? In case that there was any problem with downloaded map we can refund the LoCoins but I need to find out what happen because our system shows that Strazovske vrchy was downloaded properly. So did locus show any error message during downloading? Have you tried to download Mala Fatra, please?

As I wrote in my previous email: every downloading of SHOCart map is charged as highlighted in the description of SHOCart map in Locus Store.

BR Petr

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Hi,

Sorry for not replying - I was away for some time. Attached is a screenshot of directory you asked for.

Basically there was a problem with Strazovske Vrchy map. I have no idea what happened - I've downloaded it one, then after restart of an app it gone missing. Then I had to purchase the map again in order to use it.

One question - when I change my phone I won't be able to use SHOCart maps (you've said that it can be downloaded only once).?

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Hi,

thank you for response and for the screenshot. Unfortunately we can not found out the reason why this happened. I also can not refund the first map because is downloaded directly from the SHOCart map server. I can refund only 20% from the price - this is basically our provision ( you should receive notification about the gift)

Every downloading of SHOCart map is really charged. I can only suggest to backup the map files - you can copy file to the PC or backup to the your personal cloud (Google Drive, Dropbox). Please open Menu - Maps - Offline - tap on option of particular map (three dots) - tap on backup and define the connection and path for backup.

Best regards

Petr

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Thanks for that.

I'll back up all the maps I have :)

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