can not login to my account

Rainer Braun shared this question 20 days ago
Answered

Hi,


I do not receive the verification email.

I already loaded some money to my account and bought some maps some weeks ago. Bur now I cannot login to my account.

Message:

"Creating account in progress..." To continue check your rainer-braun@gmx.net email box and verify your registration

Problem: I don't get an email. I also checked spam folder. Nothing.

Please help.


Regards, Rainer

Comments (7)

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Hello Rainer.

We are sorry for the troulbes with login to Locus store.

We've just activated your account manually.

So please, try to login again.


In case of troubles, please contact me.

Kind regards

Hana

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1

Hi Hana,


many thanks. Now I can login. But there are no LoCoins an no history of already bought maps visable. Can you please check where are my LoCoins?

Kind Regards, Rainer

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Hello Rainer.

There is no purchase in Locus store matched with your account rainer-braun@gmx.net


It seems, you used another account for LoCoins purchase in a past. So please, try to login with your second account.


In case of questions, please contact me.

Kind regards

Hana

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Hello Hana,


thanks for your hint. In fact, I used in the past another account in which the LoCoins and the history is still available.

Please close this question.

Thanks, Rainer

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Thank you for your answer.

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This is having the issue with the login so the hp support australia will guide the concepts which will be going to guide the user .

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I've got the same problem as Rainer as it seems I cannot create an account with my web.de E-Mail adress.

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