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Locus Map - help desk Topic Problem Locus Map (Android)

Category Locus Map (Android)

Application Locus Map 4

Comments 12

Subscribers 2

Votes 1

Repeated crash after problem with gold-abo

Jörg Sprenger shared this problem ago

Solved

Today at 18:00:41

Since the initial rejection of the subscription payment in the Play Store, I have been unable to use LM4.

First, I renewed the subscription via an alternative method (credit code), then reactivated LM by logging in via the Locus Store, and then one crash followed another.

In the meantime, I completely uninstalled Locus, backed up the entire directory and then deleted it, restarted the device, reinstalled the app, and thought everything was back to normal. I was able to make various configurations over several hours.

Then, whilst recording my first track and switching to flight mode – crash. Afterwards, Locus does start up, but usually crashes within seconds, sometimes after a few minutes.

What is the best way to generate a log on Android 16 that Menion might be able to analyse?

It’s strange that the version that crashed first had been running without any issues for weeks beforehand; the problem only started after I reactivated my subscription.

Does anyone else have a useful tip to help get to the bottom of this problem?

Best regards, Jörg

The same problem 0

Replies (5)

Michal Stupka ●

Hi Jörg,

we are very sorry for the inconvenience. Please install the latest beta version available at our public repo at https://bit.ly/lmVersionsTest and try it again. If there is a problem, please follow the instructions here: https://docs.locusmap.app/doku.php/manual:faq:issue_reporting. Thank you.

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Andrew Heard ●

you've emailed the wrong person

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Jörg Sprenger ●

Hi Andrew. Who and what do you mean by "wrong recipient"? I described all of this in the forum, but I'm not aware of having specifically addressed you. Regards, Jörg

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Andrew Heard ●

sorry, my mistake. I was "following" this topic & got the email reply from Michal.

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Michal Stupka ●

Jörg,

is the problem present on the latest beta version 4.33.09?

@Andrew Heard: the helpdesk platform sends automatic e-mails to all who choose to follow the topic

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Jörg Sprenger ●

Hi Michael

I am back from holiday, so, time to test has decreased a lot.

I did a clean installation without any historic data, downloaded 2 maps from locus store, and till now, no crash.

What is the difference to the situation before:

I used some maps from opensando.org with different themes, but did not change this on the last 3 month.

It was an acute problem after unfreezing the golden abonnement.

Will test some more days and write again here

Regards, Joerg

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Michal Stupka ●

There is a newer beta in the repo - 4.33.0.10. Please test it, Thanks!

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Jörg Sprenger ●

Hi Micheal

I’ve identified the cause of the regular crashes in Locus Weg. When I start the app without the dashboard enabled, the screen recording runs without any issues. As soon as I enable the dashboard and display it on the screen, the app crashes; in other words, the map view is no longer visible, but the status bar shows that the screen recording is still running. Only once it is possible to pause the track via the status bar is it possible to switch off the dashboard. As long as it is switched on, the app crashes a few seconds after starting in the manner described above.

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Michal Stupka ●

Does the app crash this way even with version 4.33.0.10?

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Jörg Sprenger ●

Hi Michael

I will start a test, sitting on my sofa, but in next 3 days outside over a longer period, then will TT alk about my experience.

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Jörg Sprenger ●

Over night, recording 13 hours with activated dashboard, no crash.

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Michal Stupka ●

Thanks, it seems the problem has been fixed then.

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