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Locus Map - help desk Topic Problem Locus Map (Android)

Category Locus Map (Android)

Application Locus Map 4

Comments 15

Subscribers 3

Votes 1

Views 175

Problem with sending after the route recording with the widget.

WujTom shared this problem ago

Solved

If I record a route using the widget (start and stop at the end), the route doesn't sync and is constantly in the queue with a "pending" status, both for export to Strava and to the LocusMap cloud.

For the export to succeed, I have to open the app and then stop and restart sending any task, and both will be sent.

The problem doesn't occur if activity recording is performed directly from the app.

The problem does not occur if the activity recording is performed directly from the app.

Phone: Morotola g86 5g (new phone)

System: Android 16 (current)

LocusMap: 4.34.1

Battery saving is disabled.

Data transmit saving is disabled.

The option to run the LocusMap app in the background is enabled.

The option to transmit the LocusMap app in the background is enabled.

All possible permissions added for Locus Map in android.

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The same problem 0

Replies (4)

1

Michal Stupka ●

Hi,

what does this mean: "Data transmit saving is disabled".?

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1

WujTom ●

that's what I mean

Files:

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Michal Stupka ●

Please install the latest beta version of Locus Map, available at https://bit.ly/lmVersionsTest and test the issue again. If it still occurs, please let us know. Thanks!

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1

WujTom ●

Unfortunately, I can't install software from outside the Google Play Store on this phone.

Yes, I know there's an option to unlock this functionality, but it's blocked on this phone by an additional work profile.

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1

WujTom ●

I wiped the data on my phone and deleted the company profile.

I installed the beta version, and the background sync issue persists.

Interestingly, there's no problem when signing in from an open app, only when using the widget.

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1

Michal Stupka ●

Hi,

we are now trying to simulate the problem. So far, not successfully.

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WujTom ●

Okay, I'm waiting for information.

Should I generate some application logs and send them to you?

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Michal Stupka ●

Yes, that should be helpful, too.

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WujTom ●

Please tell me where I can send the log. I don't want to post it here because I see it contains sensitive data.

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Michal Stupka ●

send it to locus.map@asamm.com and put "ticket no. 40576" in the subject of the email

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WujTom ●

I sent the log by email

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Michal Stupka ●

Hi,

finally, we managed to simulate, identify and fix the problem. Please wait for the next app version.

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WujTom ●

Great :)

When can we expect the new version?

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Michal Stupka ●

A new beta should be available next week. The full production version is planned for next month.

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WujTom ●

I'll wait patiently. I'll let you know if it doesn't help ;) but I'm counting on complete success.

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