Change mobile phone - app doesn't work

Dusko Rasuo shared this problem 13 months ago
Solved

Hi, I was using Losuc Pro for several year and I am very satisfy with app. I changed my mobile phone, new is Xiaomi Mi 10 lite and I can't use app, only black screen, I tried several times. Also, I downloaded few other apps without any problems. Any help?

Replies (6)

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Hello,

we are sorry that the application does not work for you.

Can you please try again and create an error log? (https://docs.locusmap.eu/doku.php?id=manual:faq:how_to_create_debug_log)

Thank you

Have a nice day

Andrea

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Hello,

Because we haven't received a response from you for more than 1 month, we consider that this issue is solved now.

For this reason, we have decided to mark this topic as answered.

Otherwise, if the problem persists contact us.

Best regards

Andrea

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Hello I have the same issue, I cannot start application PRO version on Xiaomi Mi Note 10 Lite. Android version 10 and MIUI 12. Crash during app start.

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Hi again,

After some time, I can't remember did I change something on my phone, I successfully started app, but only free version. Everything works fine. I paid for PRO version on my previous phone, can I use it on my new phone or I must pay it again?

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Look here and here.

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Hello,

Locus can be used on other devices without any problems.

The purchased Locus license is associated with your Google account that you used to purchase Locus.

So add this account to your phone again and

install Locus from the Google Play Store.

You can find a detailed description of how to safely move Locus Map, its settings and all data (maps, tracks, points) to the new device at this link on our website.

Have a nice day

Andrea

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