New Topic

Locus Map - help desk Topic Problem Locus Store and its content - maps, routes etc.

This object is in archive!

Category Locus Store and its content - maps, routes etc.

Comments 6

Subscribers 4

Votes 1

Can't download outdoor active map

Antonio Pandolfo shared this problem ago

Solved

I have purchased the outdoor active map summer Varese B.

Download stops at 9% and I get this message: Error 2:, tile. 8574/5807/22.

Tried several times. Always like that.

Thanks for helping

The same problem 0

Replies (6)

Andrea Sýkorová ●

Hello Antonio,

We apologize for any inconvenience.

Do you have the latest Locus update, version 3.49.1, installed?

Have a nice day

Andrea

URL

Antonio Pandolfo ●

Yes, the latest version is installed.

Regards,

Antonio

Il gio 19 nov 2020, 15:55 Locus Map <locus.map@asamm.com> ha scritto:

URL

Petr Voldan ●

Dear Antonio,

I'm sorry for troubles. It seems that issue is caused due to invalid tile (map image) on the Outdooractive map server. We contacted our partners in Outdooractive to check and fix this issue. I'll stay in touch and I'll inform you when the issue is fixed.

Thank you for understanding

Petr

URL

Petr Voldan ●

Dear Antonio,

we received a message from Outdooractive that the issue should be fixed.

Would you please try to download the map again. Please keep me informed about the progress

Thanks, Petr

URL

Antonio Pandolfo ●

Hello Petr,

Thanks for your help.

I managed to download the map.

Antonio

URL

Petr Voldan ●

Hello Antonio,

great, thank you for the message and I'm sorry for the complications

BR Petr

URL