Locus map pro 3.50.1 always crashes while launching (Android 11)
My mom got a new SIM card, and since then Locus always crashes while launching. It's really strange but that is the only difference she made with her mobile phone... She used locus regularily before but now the app behaves as if she were opening it for the first time.
She is asked to accept the terms of usage (which she does). Then on the second page she ist asked to accept the privacy policy. As soon as she accepts, locus immediately crashes. Unfortunately, I don't know where to find a log file of the crash.
I tried to fix the problem myself a few times. Today I gave up. We deinstalled the programm and then reinstalled it from the Google Play Store. With the same "success"...
My mom uses a mobile Mi A3 with Android 11. Any other data that might help? Any idea what else we might try?
The same problem 
Hello Sonja,
If the reinstallation didn't help, I'll have to ask you to create an error message.
Detailed information on how to create this error message can be found at this link on our website.
Thank you
Have a nice day
Andrea
Hello Sonja,
If the reinstallation didn't help, I'll have to ask you to create an error message.
Detailed information on how to create this error message can be found at this link on our website.
Thank you
Have a nice day
Andrea
Ok, thanks! That will have to wait until my Mom's next visit when we can help her. I'll get back to you. :-)
Ok, thanks! That will have to wait until my Mom's next visit when we can help her. I'll get back to you. :-)
Hello Sonja,
Thank you, I'll wait until you have the opportunity to create an error message :-).
Have a nice day
Andrea
Hello Sonja,
Thank you, I'll wait until you have the opportunity to create an error message :-).
Have a nice day
Andrea
Hi Andrea,
yesterday I finally saw my Mom. I tried to follow up on your instructions (not so easy as many pages looked different than in your instruction but I think I may have managed in the end) and now can send you links to two bug logs:
https://drive.google.com/file/d/1kB90Ew0bXI-f3jo6WHF5lDEQJ1D9bJRZ/view?ts=606ee5e7
https://drive.google.com/file/d/1kCHBpnVP10Xoj2bb-haDQ88rHpBCS7-u/view?ts=606ee5da
I hope that I did this right and that these log files are useful. To tell you the truth, I'm not sure as locus "behaved" differently yesterday than what I had described above. Yesterday, locus wouldn't open AT ALL. I'd click the button and for the blink of an eye you'd think that "something" would happen, but it never did. A re-installation didn't make any difference either... :-(
All other apps on my Mom's phone are working just fine. Locus is the only one that is refusing to co-operate...
Looking forward to hearing from you
Sonja
By the way, one other strange fact: My Mom is part of our Google family group. I bought locus and she used to be able to download it from there. Now, suddenly, locus is the only app that appears on my phone in the family group but not on hers. We finally gave up when I saw her recently and she bought locus herself but still it isn't working (as described above)...
Hi Andrea,
yesterday I finally saw my Mom. I tried to follow up on your instructions (not so easy as many pages looked different than in your instruction but I think I may have managed in the end) and now can send you links to two bug logs:
https://drive.google.com/file/d/1kB90Ew0bXI-f3jo6WHF5lDEQJ1D9bJRZ/view?ts=606ee5e7
https://drive.google.com/file/d/1kCHBpnVP10Xoj2bb-haDQ88rHpBCS7-u/view?ts=606ee5da
I hope that I did this right and that these log files are useful. To tell you the truth, I'm not sure as locus "behaved" differently yesterday than what I had described above. Yesterday, locus wouldn't open AT ALL. I'd click the button and for the blink of an eye you'd think that "something" would happen, but it never did. A re-installation didn't make any difference either... :-(
All other apps on my Mom's phone are working just fine. Locus is the only one that is refusing to co-operate...
Looking forward to hearing from you
Sonja
By the way, one other strange fact: My Mom is part of our Google family group. I bought locus and she used to be able to download it from there. Now, suddenly, locus is the only app that appears on my phone in the family group but not on hers. We finally gave up when I saw her recently and she bought locus herself but still it isn't working (as described above)...
Hello Sonja,
Thanks for sending. I apologize for the slight delay in answering. .
I will pass on your message to our developer.
I will keep you informed of developments.
Have a nice day
Andrea
Hello Sonja,
Thanks for sending. I apologize for the slight delay in answering. .
I will pass on your message to our developer.
I will keep you informed of developments.
Have a nice day
Andrea
Hello Sonja,
Unfortunately, we were unable to download your data.
We need to know what account it's shared on.
Can you please specify that?
Thank you
Have a nice day
Andrea
Hello Sonja,
Unfortunately, we were unable to download your data.
We need to know what account it's shared on.
Can you please specify that?
Thank you
Have a nice day
Andrea
Ok, next try. I downloaded the files and attached them here.
Ok, next try. I downloaded the files and attached them here.
Hm. That didn't seem to work either. Or did you receive the attachments?!?
Hm. That didn't seem to work either. Or did you receive the attachments?!?
https://drive.google.com/file/d/1kB90Ew0bXI-f3jo6WHF5lDEQJ1D9bJRZ/view?usp=sharing
https://drive.google.com/file/d/1kCHBpnVP10Xoj2bb-haDQ88rHpBCS7-u/view?usp=sharing
https://drive.google.com/file/d/1kB90Ew0bXI-f3jo6WHF5lDEQJ1D9bJRZ/view?usp=sharing
https://drive.google.com/file/d/1kCHBpnVP10Xoj2bb-haDQ88rHpBCS7-u/view?usp=sharing
Hello Sonja,
Thanks for resubmitting the error message.
It looks like there is a problem in the application's internal Google database.
Please try in the system settings Locus Map> "clear data" and "clear cache".
But before that, make a backup of the settings (via Backup manager).
More on this link on our website.
I hope this helps.
Have a nice day
Andrea
Hello Sonja,
Thanks for resubmitting the error message.
It looks like there is a problem in the application's internal Google database.
Please try in the system settings Locus Map> "clear data" and "clear cache".
But before that, make a backup of the settings (via Backup manager).
More on this link on our website.
I hope this helps.
Have a nice day
Andrea
Hi Andrea,
this morning, we did get Locus to run again - but not like you described. When I looked at Locus' system settings, "clear data" and "clear cache" were shown grey (disabled) as there was no information stored there in the first case!
I then tried moving Locus to the internal storage of the phone (from the SD card). And lo and behold - since then it has worked just fine...
For my mother, that is all she needs. So thank you for your help. :)
Greetings
Sonja
Hi Andrea,
this morning, we did get Locus to run again - but not like you described. When I looked at Locus' system settings, "clear data" and "clear cache" were shown grey (disabled) as there was no information stored there in the first case!
I then tried moving Locus to the internal storage of the phone (from the SD card). And lo and behold - since then it has worked just fine...
For my mother, that is all she needs. So thank you for your help. :)
Greetings
Sonja
Hello Sonja,
Great, thank you for the message.
I'm glad it's already working :-)
Have a nice day
Andrea
Hello Sonja,
Great, thank you for the message.
I'm glad it's already working :-)
Have a nice day
Andrea
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