Login to the Locus Store fails with code 500

Tobi shared this question 6 months ago
Answered

Wanting to switch from Locus Map Pro to Locus 4 I tried to follow the recommendation to switch by registering the store in Pro and then in 4. So I tried to log into Locus store in Pro and created an account using the email option. Having entered the email and a password I got the message "Hoppla" code: 500".

Trying the same thing again it appears the account creation had worked but I still get the same error message. I cannot log in.

When I logged in on https://web.locusmap.app I received a message that by subscription status could not be determined.

Any hint how I can log into the store and register my Pro status?

Replies (4)

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Hello Tobi,

We apologize for the inconvenience.

Can you please write me what account / email you use in the Locus Store?

If you want, I can change this Ticket to private.

Thank you

Have a nice day

Andrea

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It is the same situation for me. Impossible to go on locus store. Error code 500.

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Yes, please change it to private. I don't see a way to PM you.

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Well, I just found an email in my junk mail folder asking for verification of my email address. After having clicked on the link my store login is working now. Issue solved.

It would probably be a good idea if the app gave a hint to look for a verification email.

And another hint. After processing the verification link the page redirected me to http://www.locusworld.com which is just a parking page. Not really a trustworthy behavior.

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Hello Tobi,

Thank you for your message.

I'm glad the issue has been resolved.

I am informing a colleague about a problem with the verification email search.

Thank you

Have a nice day

Andrea

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