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Downloaded offline map is not showing up
Solved
It looks like this issue is not related to a map provider itself. When I download the offline map it starts fine, runs all the way to the end. Once the download is complete the progress window disappears(without any issue) but the map is nowhere to be found! It's super confusing. First I thought the download doesn't work at all. But later found that if I exit the app and open it again - I can see the map in the list of offline maps. Again, this is super confusing. I tried downloading multiple times and had to wait for it again and again without any luck before I found how to deal with this problem.
The same problem 
Hello Serhiy,
We apologize for any inconvenience.
Can you specify which specific maps you are downloading?
Do I understand that the map will not appear in the list of offline maps until you first close the application and reopen it?
Thank you for the clarification.
Have a nice day
Andrea
Hello Serhiy,
We apologize for any inconvenience.
Can you specify which specific maps you are downloading?
Do I understand that the map will not appear in the list of offline maps until you first close the application and reopen it?
Thank you for the clarification.
Have a nice day
Andrea
Hi Andrea,
This time it was OSM - Outdoor - MTB Europe. I think I had the same issue with other maps as well.
Yes, you got it right, after downloading the map will not appear in the list of offline maps. But if you close the app and open it again - it will be there.
Thanks,
Serhiy
Hi Andrea,
This time it was OSM - Outdoor - MTB Europe. I think I had the same issue with other maps as well.
Yes, you got it right, after downloading the map will not appear in the list of offline maps. But if you close the app and open it again - it will be there.
Thanks,
Serhiy
Hello Serhiy,
Please install a new version of the application - which should be released today.
And keep me informed of progress.
Thank you
Have a nice day
Andrea
Hello Serhiy,
Please install a new version of the application - which should be released today.
And keep me informed of progress.
Thank you
Have a nice day
Andrea
Hello Andrea
It works after upgrading to the latest version. Thanks!
Regards,
Serhiy
Hello Andrea
It works after upgrading to the latest version. Thanks!
Regards,
Serhiy
Hello Serhiy,
Great, thank you for the message.
I'm glad everything is working correctly.
Have a nice day
Andrea
Hello Serhiy,
Great, thank you for the message.
I'm glad everything is working correctly.
Have a nice day
Andrea
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