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Account with gold subscription. I'm lost

Florian Abbet shared this question 3 years ago
Answered

Hello

I'm realy happy with you great application, but your multiple accounts is realy confusing for user. :


one account for this help forum https://help.locusmap.eu/ (with email)

one (other account) for the "other forum" https://forum.locusmap.eu/ (with user)

on for locus android app and webplanner sync : https://web.locusmap.app/en/

one for google play store and gold subscription (google account)

For all these account , like i think 90% of your user I have the same email adresse (that is a gmail one)


My problem is the folowing :

I buy an annual gold subscription on my android device with "locus only" account

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I know thas this gold accout is link with this "locus only" account : I'm able to see my gold subscription on the web planner interface

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problem : I try to connect an othe android device (in fact windows BlueStacks), and it's look like if the google is used instedd of the locus login (but i log it with my locus password, that is not my google one)

I can see it because my account have my "google picture" , no gold functionality available and no trakc sync.

But relay strang, my loccoins for premium subscription are available :

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How can I solve the problem ?

Thanks

Replies (1)

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1

I found a way to partially solve my problem

Removing "locus" as authorized third part identification on my google account

remove login on all my devices

login again with "Locus" login

Looks ok , but :

- the account keeps my google account image (from where ?)

- device shows Locus without "gold banner" on main menu (but looks working)3bdb044caa95643e655e71f0b639b86d

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