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Locus Map - help desk Topic Problem Locus Web Planner

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Category Locus Web Planner

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Synchronisation LocusMap App with LocusMap Web

Erwin Heinzelmann shared this problem ago

Not a Problem

Hi,

I use LocusMap 4 Gold (Version 4.11.1)on a smartphone Samsung Galaxy S 9. I am located in Germany. I have paid in Google Play Store with Credit Card.

I am not successfull to login on the PC in locusmap web.

I learned, that i have to use my E-Mail-address from Google Play Store, where i have paid LocusMap Gold.

If i click on "Anmelden" and type my E-Mail-Address (@gmail.com) and my Gmail Password appears the text "Leider ist etwas schief gegangen. Bitte versuche es später noch einmal."

Sometimes appears alternative "Falsches Passwort oder Nutzer ohne Passwort".

I have tested it with Firefox, Chrome, Edge and Opera on two different PC. Nothing works.

My "normal" E-Mail is a gmx.de - Account. Also with this E-Mail-Adress doesn't work

I have no special antivirus programm installed. I work with the windows "Viren- und Bedrohungsschutz"

How can I login in locusmap web? What do i wrong?

I would like to synchronise my tracks, stored in the smartphone to the locusmap web. on the PC

Thank you

Erwin

The same problem 0

Replies (3)

freischneider ●

You must use the same email and password as in the Locus Map Store in the app.

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Erwin Heinzelmann ●

I have tried to login in locusmap web with my google/playstore data, with which i have paid locus gold.

It appears the information: Falsches Passwort oder Nutzer ohne Passwort.

What have i to do now?

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Erwin Heinzelmann ●

I don't know more, how are my full credentials for Locus Store.

In (german) Locus-Konto appears my Standard-E-Mail-Adress ....@gmx.de

How can i reset the Password?

Files:

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Petr Voldan ●

Dear Erwin,

the password was reset. Please follow the link

Thanks, Petr

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Erwin Heinzelmann ●

Hello to all,

thank you for the new link. Now it works fine.

Erwin

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