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Locus Map - help desk Topic Question Locus Map (Android)

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Category Locus Map (Android)

Tags locus map 4

Application Locus Map 4

Comments 23

Subscribers 4

Votes 1

Since a few days ago, automatic backup from Locus Map 4 to dropbox is not working.

Dong-Geulami shared this question ago

Answered

Since a few days ago, automatic backup from Locus Map 4 to dropbox is not working.
And there is no backup even manually.
So I tried to connect directly from Locus Map 4 to dropbox, but I couldn't connect.
The captured picture is the error picture that appears when manually backing up to dropbox.

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The same question

Replies (4)

Zdeněk Kondler ●

Hello,

I am sorry, but I can't simulate this issue.

Please can you try logout/login and try it again?

You can log out in the folder setting in the backup manager:

c86865015771d739940e4e5eaba76eb6

Regards,

Zdenek, Locus team

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Dong-Geulami ●

Hello
Thank you for your answer
Dropbox can't try to login/logout
Instead, Google Drive and OneDrive can log in/log out, but cannot do automatic and manual backups.

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Zdeněk Kondler ●

Hello, please, why can't you try Logout from Dropbox? If the Dropbox connection is broken, then we need to try to refresh it.
Or if Google/OneDrive login works, try to set the backup there.

Zdenek, Locus team

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Dong-Geulami ●

Hello
Unable to log in to Dropbox from Locus Map
In Google Drive and OneDrive, even if you log in and set backup settings, backup does not proceed ("Processing Failed")

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Zdeněk Kondler ●

Hello, Is there any error code or some message when you try to log in to Dropbox? We don't register any issues there.

Zdenek, Locus team

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Dong-Geulami ●

72d43dfed6821671c55c388ba0670abe

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Zdeněk Kondler ●

Do you have the latest version of the app?

Did you use dropbox previously, or is it the first attempt to use it in Locus?

When did the error begin? Was there any Android update or something out of Locus?

Zdenek, Locus team

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Dong-Geulami ●

Hello
No, I used Dropbox on Locus Map before.
Error occurred recently
Locusmap version is "4.13.1"

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Zdeněk Kondler ●

And please what happens when you are trying to log out from Dropbox?

Try to describe it step by step, preferably with screenshots.

Zdenek, Locus team

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Dong-Geulami ●

https://youtube.com/shorts/uN8VeJ_xXug?feature=share

ㄴ This is a video of Dropbox connection failure

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freischneider ●

You should not make a video of the error but of logging out from Dropbox.
When the error message is there top right on 3-dot menu.
There log out

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Dong-Geulami ●

543ec348290bd8fdc2ad37dce346c7cc

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Dong-Geulami ●

aadc4575bd609cd1bae1cbbe495c2e8a

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Dong-Geulami ●

c77fd1fd168e2284e07f16101e1e877e

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Dong-Geulami ●

No error message when logging out

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freischneider ●

I can't read what's written there. if unsubscribing doesn't work you could try this. delete dropbox account on android. after that go to locus again. and then log in again.

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Dong-Geulami ●

I'm sorry the language is "Korean"
There's nothing special about the content of the picture, it's just a logged out picture

I will leave a message after I try as you said.
thank you

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Dong-Geulami ●

Dropbox login problem fixed
Thank you sincerely

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Loudini ●

Hallo, ich habe in der aktuellen Version 4.13 auch ein Problem mit der "automatischen und Komplettsicherung". Beide brechen mit einem Fehler ab.

Gruß

LOUDINI

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Stephan Pokahr ●

Hi,

I got the same Problem with automatic backup to Google drive. Already logged out and in again, but that doesn't help.

I do backups every five days and the last saved backup is from December 11th.

Locus 4.13.1 Gold

Update: Dropbox is not working either. And also if I deactivate cloud backup, I get the same error. 19 GB free space on my device available.

Might that have something to do with maps I bought at the locus store? (Ordance Survey)

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Zdeněk Kondler ●

Hello,

we have found a marginal error and in some cases, the backup really doesn't work.

We are sorry for the inconvenience. It will be fixed in the next version.

Regards,

Zdenek, Locus team

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Stephan Pokahr ●

Great. THX.

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Stephan Pokahr ●

After the today update manual backup works fine again. I've got to wait for the automatic routine, but I have no doubt it'll work.

Thx for the great job.

Locus is my most favourite app.

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