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Locus Map - help desk Topic Problem Locus Web Planner

Category Locus Web Planner

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Application Locus Map 4

Comments 11

Subscribers 4

Votes 2

"Password" is not accepted.

Xaver Hinterhuber shared this problem ago

Not a Problem

the silver version is now activated.

Thank you

Dear Sir or Madam,
I cannot log in to the website:
https://web.locusmap.app/de/?lat=48.390664&lng=14.436035&z=5&map=hikeBike
my login xaverhin8@gmail.com "Password" is not accepted.
Many greetings
Xaver

The same problem 0

Replies (4)

Xaver Hinterhuber ●

Via "Mit Google anmelden" the Login is possible.

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Boris Reimer ●

I have the same problem. When I try to log in to the route planner page, my password is not accepted. But I haven't found a dialogue that directs me to a reset wizard either. How can I set up a new password for the LocusMap Store if I no longer know my current one? Thanks for the help.

Many greetings
Boris

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Zdeněk Kondler ●

Hello,

we are working on a completely new login dialog. It should be out in next days.

For now, the password must be reset via the app.

Zdenek, Locus team

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Lothar Ulferts ●

Good Morning!

My Pro account is accepted on the PC here (help.locusmad.de). Also on Android in the app and the web app (https://web.locusmap.app). This password is not recognised (certainly correct by Paste&Copy) on the web app (https://web.locusmap.app) on the PC. Message is "Incorrect password of user without password."

How should I use route planning on my PC?

Thanks for help!

Lothar

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freischneider ●

You must use the same login name and password as in the app.

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Lothar Ulferts ●

Using the same passwords goes without saying. In my case, secured by paste and copy and sending between Android and Windows

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Zdeněk Kondler ●

Hello,

please, can you tell me the email address you are using in Locus?

Thank you.

Zdenek, Locus team

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Lothar Ulferts ●

l.ulferts@osnanet.de

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Zdeněk Kondler ●

Hello Lothar,

please, I need you to test a few things:

On the PC try to log in on a different web browser. Any change?
Try to rewrite the password manually, or check if the string is copied correctly. Sometimes the space before/after could be added and then it is the wrong password.
If it doesn't help, reset your password and try some simple one, just for the test it works. Avoid special characters.
If you have some special (atypical) symbols in your current password, reset your password again and try to use these symbols one by one again in the new simple passwords. If some problem occurs, tell me what symbol broke it.

Thank you.

Zdenek, Locus team

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Lothar Ulferts ●

Hy Zdenek,

I tried Opera: It works well. Then I tried Firefox: Works also well...

I can't reproduce this error. So, it's a little bit like "The clock was broken, but now it works again."

Thanks for help.

Lothar

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Zdeněk Kondler ●

OK, thanks for the information. If the problem occurs again, try the procedure above and let me know if you find the reason for it.

Have a nice day.

Zdenek, Locus team

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