Change password

Chris S shared this question 31 days ago
Answered

Hi, when I try to change my password in the app by clicking on My email>Manage account>Change password, I get the following message:


"Available only when you use email/password login"


Can I change password here: https://help.locusmap.eu/login?redirect=/topic/add


Is the helpdesk password the same and synced with the app?


Thanks

Replies (1)

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Hello,

you are using login by Facebook or Google, right?

In this case, there is no password to change. With this method, Locus doesn't know anything except your email address. It only gets the information from Google or FB, that you are an existing user and you are logged in properly.

If you need to change your Google or FB password, you have to do it on their sites.

Regards,


Zdenek, Locus team

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Ah right, thanks Zdenek

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I used a Google account to purchase the premium version before, but after switching to a Huawei phone, I cannot log in with my Google account on locus map. Can I change my Google account to my personal email?

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