There is very little information here that could help you make any recommendations. 1. Where did the tracks disappear from? from the screen? 2. What did you do with locus before the tracks disappeared? 3. What did you do with your phone before the tracks disappeared? Have you installed any new programs? Have you cleared your phone's memory? 4. Do you create backups of your data?
There is very little information here that could help you make any recommendations. 1. Where did the tracks disappear from? from the screen? 2. What did you do with locus before the tracks disappeared? 3. What did you do with your phone before the tracks disappeared? Have you installed any new programs? Have you cleared your phone's memory? 4. Do you create backups of your data?
This is the best way to contact support. I've only been waiting for more information from you.
What version of OS Android do you use? If you have Premium Gold, have you ever performed data synchronization? Do you have automatic backup turned on? If so, what storage do you use to save the backup files?
Hi Mark,
This is the best way to contact support. I've only been waiting for more information from you.
What version of OS Android do you use? If you have Premium Gold, have you ever performed data synchronization? Do you have automatic backup turned on? If so, what storage do you use to save the backup files?
The same problem 
There is very little information here that could help you make any recommendations. 1. Where did the tracks disappear from? from the screen? 2. What did you do with locus before the tracks disappeared? 3. What did you do with your phone before the tracks disappeared? Have you installed any new programs? Have you cleared your phone's memory? 4. Do you create backups of your data?
There is very little information here that could help you make any recommendations. 1. Where did the tracks disappear from? from the screen? 2. What did you do with locus before the tracks disappeared? 3. What did you do with your phone before the tracks disappeared? Have you installed any new programs? Have you cleared your phone's memory? 4. Do you create backups of your data?
Hi. Thanks for your reply.
1. They used to be in "Tracks & routes" > "My tracks" (Android app). I used to have about 20-30 tracks. Now there are none.
2/3. Last time I accessed / used them was several months ago. I use the app infrequently. So I've done loads since I last accessed them.
4. I had assumed that locus backs them up to my account.... but maybe it doesn't!
I have a gold subscription. Is there a way to contact support directly rather than through this forum?
Hi. Thanks for your reply.
1. They used to be in "Tracks & routes" > "My tracks" (Android app). I used to have about 20-30 tracks. Now there are none.
2/3. Last time I accessed / used them was several months ago. I use the app infrequently. So I've done loads since I last accessed them.
4. I had assumed that locus backs them up to my account.... but maybe it doesn't!
I have a gold subscription. Is there a way to contact support directly rather than through this forum?
Hi Mark,
This is the best way to contact support. I've only been waiting for more information from you.
What version of OS Android do you use? If you have Premium Gold, have you ever performed data synchronization? Do you have automatic backup turned on? If so, what storage do you use to save the backup files?
Hi Mark,
This is the best way to contact support. I've only been waiting for more information from you.
What version of OS Android do you use? If you have Premium Gold, have you ever performed data synchronization? Do you have automatic backup turned on? If so, what storage do you use to save the backup files?
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