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Download fail - do I have to pay again?
Solved
Hello,
I tried to download several vector maps. Some succeeded (Germany-Nordrhein-Westfalen and Austria), others not at all (e.g. Italy) and Germany complete downloaded for a certain percentage, then I got a failue notice, I tried again several times, but was always interrupted. Now in the summary all of the selected maps are added as purchased, but they are not downloaded and not in my map list. Then, when I restart Locus (Free), I get another failure notice "Problem with file.." see attachment.
How can I get my (paid!) maps?
Regards, Kirsten
The same problem 
Hello Kirsten,
It seems that there is some issue with your default Locus directory or maybe even with your SDcard. So I suggest to solve first issue with duplicated directory.
Locus needs to have only one default folder where are (by default) stored all maps, point or tracks. The screenshot you send us shows that Locus find two possible directories and ask which one you want to use as default. There can be more reason. Maybe you started Locus when SDcard wasn't ready or maybe you've updated on Android 4.4 Kitkat. Please try to select /sdcard1/Locus (confirm not ask again) and try to start Locus. Let me know about progress. I have also additional points: Please send me:
- version of Android
- version of Locus app
- I suggest to check SDcard in some diagnostic tools
- please send me on out email: support.locus@asamm.com , your google email that you use in Locus store. I'll check your purchases.
Thank you
Petr
Hello Kirsten,
It seems that there is some issue with your default Locus directory or maybe even with your SDcard. So I suggest to solve first issue with duplicated directory.
Locus needs to have only one default folder where are (by default) stored all maps, point or tracks. The screenshot you send us shows that Locus find two possible directories and ask which one you want to use as default. There can be more reason. Maybe you started Locus when SDcard wasn't ready or maybe you've updated on Android 4.4 Kitkat. Please try to select /sdcard1/Locus (confirm not ask again) and try to start Locus. Let me know about progress. I have also additional points: Please send me:
- version of Android
- version of Locus app
- I suggest to check SDcard in some diagnostic tools
- please send me on out email: support.locus@asamm.com , your google email that you use in Locus store. I'll check your purchases.
Thank you
Petr
Hello Kirsten,
you're right there are some limitation with SDcard on Android 4.4 and higher. Please read section B a C in article: http://docs.locusmap.eu/doku.php?id=manual:faq:use_sdcard_on_kitkat
I guess that you've already probably tried to move Locus main folder to the location /sdcard1/Android/data/menion.... As is written in mentioned article this folder has some advantage but also disadvantage. Folder is on sdcard and Locus has full permission to write or delete files. But if you decide to install Locus then all map, points or tracks will be removed.
Anyway how to solve this situation. There has to be only one folder with name Locus
- so, please rename folder /sdcard1/Locus to some arbitrary name "Locus_backup"
- start Locus -> Locus uses as default folder /sdcard1/Android/data/menion....
Now you can check if Locus contains all maps or points. If not you can manually copy maps from /sdcard1/Locus/mapsVector to the folder /sdcard1/Android/data/menion.... /mapsVector
Please let me know if you were able to start Locus
Thank you and sorry for troubles
Hello Kirsten,
you're right there are some limitation with SDcard on Android 4.4 and higher. Please read section B a C in article: http://docs.locusmap.eu/doku.php?id=manual:faq:use_sdcard_on_kitkat
I guess that you've already probably tried to move Locus main folder to the location /sdcard1/Android/data/menion.... As is written in mentioned article this folder has some advantage but also disadvantage. Folder is on sdcard and Locus has full permission to write or delete files. But if you decide to install Locus then all map, points or tracks will be removed.
Anyway how to solve this situation. There has to be only one folder with name Locus
- so, please rename folder /sdcard1/Locus to some arbitrary name "Locus_backup"
- start Locus -> Locus uses as default folder /sdcard1/Android/data/menion....
Now you can check if Locus contains all maps or points. If not you can manually copy maps from /sdcard1/Locus/mapsVector to the folder /sdcard1/Android/data/menion.... /mapsVector
Please let me know if you were able to start Locus
Thank you and sorry for troubles
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