Download of LoMaps unsuccesful

Zoltan Sasvari shared this problem 12 months ago
Solved

Hello,

I bought 100 Locus Coins from Google Play and I tried to download Italy North LoMap. The downloading was unsuccessful, later I realized that there was not enough space on my phone's memory. So I deleted lots of files to free enough space for the map. When the necessary space was freed I tried to download one more the map but all the trying was unsuccessful. I need the map I paid already for that what should I do? I restart the phone, the locus app, the Google Play several times with no success. I checked the memory of the phone but there is no trace of the map...


Zoltan

Comments (3)

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Good day Zoltan,

sorry to hear about such complication. Interesting for me is that app allows to start download in case, there is not enough space, because there is always a check. If you open maps you want to download, there is a "Size" field with icon that after tap display exact values necessary for download. May you check them if they are correct?

Also you wrote "all the trying was unsuccessful", May you describe or maybe post a screenshot of some error you may see? It is also possible to create a bug report by this method that may say us more. Thank you.

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Hello Menion,


Thanx for your quick reply. When I first tried to download the map, I ignored the "Size" field, because I thought there was enough space. So the first try was naturally a failure due to the lack of space. Then I checked it, freed enough space for the download and tapped the download (icon shows unsuccessful still) but with no result. It seems the download even have not started. There is no special error message, just in the place of download, twolittle arrow in a circle and a text process unsuccessful.

Strange because when I downloaded the free maps there were also an issue about the needed space but after I freed the space there was no problem downloading...

Thanx,

Zoltan

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Good day Zoltan,

I've discussed this with my colleague. Seems we had an issue on our server and Locus Map then incorrectly notified about necessary space for download of maps.

In case of north Italy, Locus needs almost 800MB for download of map, and then around 1000MB to extract the downloaded zip. So please check if you have close to 2GB of free space in your device and give it a try again.

You may also try to completely restart this downloading ... to do this, on main map screen tap on "notification center" icon in the top right corner of the map. Here should be visible this map with the same error, so just swipe this item in the list to the right and remove it from the list. Then try downloading again over Locus Store.

Sorry for a complication and hope that it will work correctly now. Please let me know,

Menion