Maps, Tracks and routes are lost

Harald Tovote shared this problem 30 days ago
Not a Problem

I am using Locus Map Pro. I bought Online Maps Germany South and North a few weeks ago. It worked good. Now I discovered, that my online maps are lost as well as my remaining locoins, recorded tracks and downloaded routes. All folders are empty. I did not reset anything. What is wrong?

Comments (5)

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Hello,

I'm very sorry for the troubles. I guess that you probably mean offline maps not online.

Anyway Locus itself doesn't delete any data. I guess that it can be caused due to system memory cleaner. What device (brand) you use, please? Please see https://docs.locusmap.eu/doku.php?id=manual:faq:disappearing_data

You can download the mentioned offline map for free from Locus store (Menu > Store > search for Germany South/North and download the map. Regarding the points and tracks - would you please use arbitrary file manager and navigate to the folder /Locus/backup or /Locus/backup/auto. Can you see any *.zip files?

Best regards

Petr

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Thanx a lot

Am 9. Juni 2020, um 22:45, Locus Map <locus.map@asamm.com> schrieb:

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Hi,

have you found any backup data, please?

Regarding the remaining LoCoins - please login into the store (Menu > Store > top right account panel) with the same account you used to use earlier. The LoCoins are linked with your store account and should be still available.

Thanks, Petr

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Hi,

thank you for your mail. I found a zip-file in "backup" and put the unpacked files in the locus directory but there was nothing of my tracks in there unfortunately. But it is not so important. I downloaded the offline maps and am satisfied.

Ciao

Harald

Am 10. Juni 2020, um 09:15, Locus Map <locus.map@asamm.com> schrieb:

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Hi,

there is a backup/restore feature that can be used. Please check https://docs.locusmap.eu/doku.php?id=manual:user_guide:tools:backup

Best regards

Petr