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problems with licence transfer from old to a new smartphone
Solved
I bought a licence in 11/2011 and can ́t use it now, because my smartphone damage.
I bought a new smartphone Galaxy S3, but can ́t transfer my licence from appstore androidPIT to my new Galaxy S3.
Here are some details of my bill:
Belegnummer: APP-153997
Leistungszeitraum: November 2011
I need an new licence because I love locus.
Best Regards,
Werner
The same problem 
Hi Werner,
i found your e-mail first, so you have got an answer in your inbox.
I send you this method:
please, add your account for purchasing of the apps to your new device and try to install the app Locus from app Center, it should be in order and you don`t need a new license.
Kind regards
Hana
Hi Werner,
i found your e-mail first, so you have got an answer in your inbox.
I send you this method:
please, add your account for purchasing of the apps to your new device and try to install the app Locus from app Center, it should be in order and you don`t need a new license.
Kind regards
Hana
Hello Hana,
sorry, but I cant ́t use my licence on my new smartphone again.
In the appstore androidPIT I have no button to install, only to deinstall.
Ihr people from androidPIT told me, thoa I have to contact you for a new licence.
Here are my emails with androidPIT:
Hallo,
da der Entwickler nicht unser Lizenzierungssystem benutzt (bzw. die Codierung), können wir Dir leider keinen Lizenzcode zusenden.
Bitte wende Dich an den Entwickler der App, dieser kann Dir am Schnellsten und Besten weiterhelfen. Sollte er keinen Lösungsvorschlag für Dich haben, so wende Dich bitte erneut an uns.
Viele Grüße / Kind regards
Angelina
AndroidPIT Support
Am 27.07.2012 um 14:20 schrieb Werner Fitzner:
Meine app locus pro kann ich auf meinem neuen Handy nicht installieren. Ich bitte um neue Lizenz.
Belegnummer: APP-153997
Belegdatum: 02.11.2011
Kundennummer: 445432
Leistungszeitraum: November 2011
installieren.
Please help me and give me a new licence,
Best Regards,
Werner
Hello Hana,
sorry, but I cant ́t use my licence on my new smartphone again.
In the appstore androidPIT I have no button to install, only to deinstall.
Ihr people from androidPIT told me, thoa I have to contact you for a new licence.
Here are my emails with androidPIT:
Hallo,
da der Entwickler nicht unser Lizenzierungssystem benutzt (bzw. die Codierung), können wir Dir leider keinen Lizenzcode zusenden.
Bitte wende Dich an den Entwickler der App, dieser kann Dir am Schnellsten und Besten weiterhelfen. Sollte er keinen Lösungsvorschlag für Dich haben, so wende Dich bitte erneut an uns.
Viele Grüße / Kind regards
Angelina
AndroidPIT Support
Am 27.07.2012 um 14:20 schrieb Werner Fitzner:
Meine app locus pro kann ich auf meinem neuen Handy nicht installieren. Ich bitte um neue Lizenz.
Belegnummer: APP-153997
Belegdatum: 02.11.2011
Kundennummer: 445432
Leistungszeitraum: November 2011
installieren.
Please help me and give me a new licence,
Best Regards,
Werner
I am still waiting for a new licence :-(
I am still waiting for a new licence :-(
Hello Werner,
I am sorry for my delayed response.
That`s very non-standard issue for us. We have to discuss it with the AndroidPIT and then, I will let you know the solution of the problem.
Kind regards
Hello Werner,
I am sorry for my delayed response.
That`s very non-standard issue for us. We have to discuss it with the AndroidPIT and then, I will let you know the solution of the problem.
Kind regards
Hello Werner,
I contacted AndroidPIT due to of your licence and now I get this answer:
Hi Hana,
thanks for your email.
Users who change their device need to install our App Center from our website (not from Google Play) on their smartphone and they need to log in with their existing data. You`re right: the app is linked to the user`s account meaning he doesn`t need to buy it again, they just have to install the app on their device again.
I hope that helps:)
Best,
Tuyen
I hope, it can help you.
Kind regards
Hanan
Hello Werner,
I contacted AndroidPIT due to of your licence and now I get this answer:
Hi Hana,
thanks for your email.
Users who change their device need to install our App Center from our website (not from Google Play) on their smartphone and they need to log in with their existing data. You`re right: the app is linked to the user`s account meaning he doesn`t need to buy it again, they just have to install the app on their device again.
I hope that helps:)
Best,
Tuyen
I hope, it can help you.
Kind regards
Hanan
Hello Werner,
what about your license of the app Locus? I hope, now it is in order.
If not, please, let me know.
Kind regards
Hana
Hello Werner,
what about your license of the app Locus? I hope, now it is in order.
If not, please, let me know.
Kind regards
Hana
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