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swisstopo map fails to download
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I have bought map of Interlaken by Swisstopo. It starts downloading, but after 5 seconds finishes with "Process unsuccessfull. Problem on remote server, try again later. Error: 2, tile: 533|361|18". I still can initiate download, but i am afraid that it will unavailable soon, because map is one time download.
Files:
Screenshot_2017...
The same problem 
Good day Yury,
I've just downloaded Interlaken map and all went without problems, so it should not be any issue on swisstopo server, but rather in Locus Map itself.
Very interesting is orange popup label with "Problem with file: ... " message. It looks like Locus Map has really some issues with map file stored in your private directory. May you please check if you have enough free space i your device? If problem remain even on second attempt, may you please try to create a log with this method? Thank You very much and sorry for complications.
And for your information: it is correct that map is for one time download only (be careful with this private directory because it is automatically removed when you un-install Locus Map, so rather backup downloaded map carefully), anyway map won't be marked as "downloaded" on our server, till there are any problems and map is not downloaded on 100%. So you may try it again without worry.
Good day Yury,
I've just downloaded Interlaken map and all went without problems, so it should not be any issue on swisstopo server, but rather in Locus Map itself.
Very interesting is orange popup label with "Problem with file: ... " message. It looks like Locus Map has really some issues with map file stored in your private directory. May you please check if you have enough free space i your device? If problem remain even on second attempt, may you please try to create a log with this method? Thank You very much and sorry for complications.
And for your information: it is correct that map is for one time download only (be careful with this private directory because it is automatically removed when you un-install Locus Map, so rather backup downloaded map carefully), anyway map won't be marked as "downloaded" on our server, till there are any problems and map is not downloaded on 100%. So you may try it again without worry.
Yury, thanks for a log. Unfortunately I do not see any useful information inside. I thought you see only one orange box, but if two, then second is important for me as well.
Anyway it looks like some problem with partially downloaded map file. So firstly, may you please send me your partial map file stored in "/storage/emulated/0/Android/data/menion.android.locus.pro/files/Locus/maps/swisstopo - hiking trails" directory? I'll try to find out if there is some problem directly in this file. After then, simply delete this file from your device and start downloading again, hope it will work fine.
Yury, thanks for a log. Unfortunately I do not see any useful information inside. I thought you see only one orange box, but if two, then second is important for me as well.
Anyway it looks like some problem with partially downloaded map file. So firstly, may you please send me your partial map file stored in "/storage/emulated/0/Android/data/menion.android.locus.pro/files/Locus/maps/swisstopo - hiking trails" directory? I'll try to find out if there is some problem directly in this file. After then, simply delete this file from your device and start downloading again, hope it will work fine.
Here is map folder
https://drive.google.com/open?id=0B7Bn9w8LzYO2eUVyZzFKeU9kYjg
You can see text of second (though it appears before the one you see on screenshot) error in popup under red text "Process unsuccessful"
" Problem on remote server, try again later. Error: 2, tile: 533|361|18"
It is a bit tricky to make screenshot at right time.
Here is map folder
https://drive.google.com/open?id=0B7Bn9w8LzYO2eUVyZzFKeU9kYjg
You can see text of second (though it appears before the one you see on screenshot) error in popup under red text "Process unsuccessful"
" Problem on remote server, try again later. Error: 2, tile: 533|361|18"
It is a bit tricky to make screenshot at right time.
Good day Yury,
thank you for a directory and additional information. This seems to be quite complicated problem. Map file is empty but correct, issue is not on swisstopo server because it works fine for me and in log is no useful error message for me.
May I ask you for another small test? Not sure if you have some time on this and mainly patience, just let me know.
If so, I've prepared testing version (Beta version of Locus Map Free). Please try same procedure with this version. After it failed, just close application and in Locus/logs directory should be a log files with some additional information about downloading. Send me please this file(s). Thank you!
Good day Yury,
thank you for a directory and additional information. This seems to be quite complicated problem. Map file is empty but correct, issue is not on swisstopo server because it works fine for me and in log is no useful error message for me.
May I ask you for another small test? Not sure if you have some time on this and mainly patience, just let me know.
If so, I've prepared testing version (Beta version of Locus Map Free). Please try same procedure with this version. After it failed, just close application and in Locus/logs directory should be a log files with some additional information about downloading. Send me please this file(s). Thank you!
Tried to download on my tablet and got same error, different tile though (534|361|18)
Tried to download on my tablet and got same error, different tile though (534|361|18)
Good day Yury,
thanks for a log. It is possible tha:
a) it is common system log took by android settings > developers tools > take bug report and not as I wrote "After it failed, just close application and in Locus/logs directory should be a log files with some additional information about downloading. Send me please this file(s)."?
b) in log is only information about Locus Map Pro and not about Beta version I've send you? Thanks for checking
Good day Yury,
thanks for a log. It is possible tha:
a) it is common system log took by android settings > developers tools > take bug report and not as I wrote "After it failed, just close application and in Locus/logs directory should be a log files with some additional information about downloading. Send me please this file(s)."?
b) in log is only information about Locus Map Pro and not about Beta version I've send you? Thanks for checking
Hi!
a) It is log from Locus/Logs directory ([timestamp].txt)
b) As far as i can see from log it is beta version (Locus/3.21.1.12)
You can reach me in Hangouts for faster communication
Hi!
a) It is log from Locus/Logs directory ([timestamp].txt)
b) As far as i can see from log it is beta version (Locus/3.21.1.12)
You can reach me in Hangouts for faster communication
Ah I'm sorry, I was looking on older ticket you send here on locus.map@asamm.com and not on my working email. Mess in emails :).
Log received ... error is clear. On every request on swisstopo server, your device receive "HTTP/1.1 403 Forbidden". I'm testing it in office with my colleague and every possible parameter is correct .. and we have absolutely no idea where may be a problem.
Isn't possible that access to swisstopo server is somehow blocked on your device / wi-fi / for your IP address? Is it possible for you, to try it with different connection to internet? Maybe some proxy server between, that may cause a troubles?
There is absolutely no problem to refund your order, so no worry about LoCoins, anyway I have for now no clear logical explanation, why this may happen.
Ah I'm sorry, I was looking on older ticket you send here on locus.map@asamm.com and not on my working email. Mess in emails :).
Log received ... error is clear. On every request on swisstopo server, your device receive "HTTP/1.1 403 Forbidden". I'm testing it in office with my colleague and every possible parameter is correct .. and we have absolutely no idea where may be a problem.
Isn't possible that access to swisstopo server is somehow blocked on your device / wi-fi / for your IP address? Is it possible for you, to try it with different connection to internet? Maybe some proxy server between, that may cause a troubles?
There is absolutely no problem to refund your order, so no worry about LoCoins, anyway I have for now no clear logical explanation, why this may happen.
Good day Yury,
thank you for an additional information you gave me. I've communicated with Mr. Cédric from swisstopo and this is his official response:
Hello,
In order to prevent cybercriminality, an IP blocking according to geolocation is in place. Your IP is currently blocked. We’ll analyze if we can be less restrictive, but currently, I can’t promise anything. Sorry not to have better news,
Best regards,
Cédric Moullet
So I'm sorry Yury, there is nothing I may do with this issue for now. I'm going to refund your order now, so you should receive your payment back within few minutes. Thank you for your help and sorry for a complications.
Good day Yury,
thank you for an additional information you gave me. I've communicated with Mr. Cédric from swisstopo and this is his official response:
Hello,
In order to prevent cybercriminality, an IP blocking according to geolocation is in place. Your IP is currently blocked. We’ll analyze if we can be less restrictive, but currently, I can’t promise anything. Sorry not to have better news,
Best regards,
Cédric Moullet
So I'm sorry Yury, there is nothing I may do with this issue for now. I'm going to refund your order now, so you should receive your payment back within few minutes. Thank you for your help and sorry for a complications.
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