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Unable to download my first maps

Steve Pierce shared this question 3 years ago
Answered

Just starting to use Locus Map Pro and trying to download a couple US states maps. When I click Download, I get a popup that says the map is free (as part of my first 3 downloads), but then the Download button is greyed out. I can only select Cancel. I kept trying from different points in the Store, and suddenly got a download to work. But I need a second state, and have been unable to duplicate what I did with the first download. Got the West Virginia LoMap. Trying to get the Virginia LoMap, but keep getting only the Cancel button.

Just had a thought... perhaps I should purchase some LoCoins? I did. Tried again and this time the popup had a "agree to terms" checkbox. After checking that, download was successful -- and still free. (Previous popups were missing that checkbox.) So happy for now, but still submitting for your info.

Replies (4)

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Dear Steve,

thank you for the post. Honestly we haven't noticed such issue. Unfortunately I can provide any explanation, but feel free to email me if issue occurs again. I only mention that LoCoins aren't really needed for downloading first three LoMaps.

BTW: what about mentioned 100 LoCoins do you want to refund the purchase?

Regards

Petr

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Petr,

Was trying anything I could to "jump start" the free downloads. Thank you for the refund offer, but will just leave the LoCoins balance in there for future purchases.

Steve

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Just downloaded my 3rd free map and I discovered why I had trouble downloading the first two. Turns out the download popup does not display properly on a landscape screen. When I rotated the phone to portrait and tried again, the popup came up with the "agree to terms" checkbox missing in landscape mode.

I notice similar issues with other "popups" as well, such as for the confirmation options when importing a .gpx/.tcx track. Just fyi.

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Dear Steve,

thank you for info about hidden dialog. We little bit improved it (for next version).

Thanks, Petr

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