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Credits purchase broken - lost money
Answered
I tried to purchase credits for offline maps twice from the application and it crashed both times. Credits I paid for (the credit card was charged) were not added to my account. I contacted support - no answer whatsoever. How can I get my money back?
Regards,
Tadeusz Dracz
P.S. Order numbers are: 12999763169054705758.1395749332837729, 12999763169054705758.1339877870004525
The same question
Hello Tadeusz,
sorry for a very response (you already wrote on email support right?)
person responsible for support, money refund etc. is for a three days out of office (Monday - Wednesday). Tomorrow she will be on 100% in work, so she will take care of it. If there is any problem, really don`t worry. We always refund orders if there are any problems
Hello Tadeusz,
sorry for a very response (you already wrote on email support right?)
person responsible for support, money refund etc. is for a three days out of office (Monday - Wednesday). Tomorrow she will be on 100% in work, so she will take care of it. If there is any problem, really don`t worry. We always refund orders if there are any problems
Thank you for the reply and the clarification. Yes, I wrote to the support - that was the first time I purchased something through an Android application and the fact that it went wrong and no one got back made me anxious.It`s all clear now, I`ll wait for the reply - my apologies for overreacting.
Regards,
Tadeusz Dracz
Thank you for the reply and the clarification. Yes, I wrote to the support - that was the first time I purchased something through an Android application and the fact that it went wrong and no one got back made me anxious.It`s all clear now, I`ll wait for the reply - my apologies for overreacting.
Regards,
Tadeusz Dracz
Hello Tadeusz,
I am sorry for my delayed response!
I just checked status of your purchases in Google checkout and also in our server. it seems that purchase was not succesful. So, I just cancelled your purchases with refund (2x5000 credit for SHOCart maps).
Please, try it again, I hope, now it will be okay.
Kind regards
Hana
Hello Tadeusz,
I am sorry for my delayed response!
I just checked status of your purchases in Google checkout and also in our server. it seems that purchase was not succesful. So, I just cancelled your purchases with refund (2x5000 credit for SHOCart maps).
Please, try it again, I hope, now it will be okay.
Kind regards
Hana
Hello Hana,
Thank you very much for cancelling the purchases. I have already tried to purchase maps twice and the application crashed in the process. I think I will just purchase them through http://www.cykloserver.cz/mapy/
Thank you again.
Best regards,
Tadeusz Dracz
Hello Hana,
Thank you very much for cancelling the purchases. I have already tried to purchase maps twice and the application crashed in the process. I think I will just purchase them through http://www.cykloserver.cz/mapy/
Thank you again.
Best regards,
Tadeusz Dracz
Hello Tadeusz,
thank you for your reply.
Sure you can purchase it through cykloserver.cz and use it in Locus app.
regards
Hana
Hello Tadeusz,
thank you for your reply.
Sure you can purchase it through cykloserver.cz and use it in Locus app.
regards
Hana
Hello Hana,
I just did and it worked perfectly. Thank you.
Regards,
Tadeusz Dracz
Hello Hana,
I just did and it worked perfectly. Thank you.
Regards,
Tadeusz Dracz
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