Silver subscription cancelled?

Matus Morong shared this problem 4 months ago
Solved

Hello, as a Locus Pro user, I activated my Silver subscription month or two ago, as it was announced. I started to use it successfuly.

But after I uninstalled old Locus Pro, Locus 4 has switched my account to Basic. I no longer have Silver membership.

Please, help.

Replies (2)

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Hello Matus,,

Are you logged in with the same account?

Try clearing your Google Play app cache:

Go to Android Settings> App Manager (apps)> Google Play Store> Storage> Clear Data

Do the same for the Google Play Services app

Restart the device.

In case the clearing of the cache does not help, write which account you use in the Locus Store (we can change this Ticket to private).

Thank you

Have a nice day

Andrea

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Hello,

Because we haven't received a response from you for more than 1 month, we consider that this issue is solved now.

For this reason, we have decided to mark this topic as answered.

Otherwise, if the problem persists contact us.

Best regards

Andrea

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