Max memory code 0 , and other error 12561

Yend shared this problem 12 months ago
Closed

What to do with these errors?

I have free space in internal memory and on external card.(4gb+)

Replies (8)

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Main app folder is located on sd card.

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Hello,

please, do you have an app installed in the recommended private folder?

Can you send me your user ID, please?

You can find it in the info file in the Locus directory or directly in the app (if accessible):
"Menu > About the app/Helpdesk > App info"
Thank you.


Zdenek, Locus team

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Hi Zdenek,

Path and user id on attached picture.

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Hello,

please, can you send me a screenshot of this screen?

"Menu > Settings > Backup & Filesystem > File system manager > Set custom sub-directories"

Thank you.


Zdenek, Locus team

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Up!

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Reminder.

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Up!

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Hello,

I am sorry, I passed this to our developers, but still, no useful answer is there.

Maybe, try to move the app into the Private folder in the phone memory (it is recommended). Maybe there is some problem with the SD card.

We always recommend installing the app into the internal memory, and if you need to save space, then only sub-folders move to the SD card.

Please, let me know if it helps.


Zdenek, Locus team

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Hello,

Can you send me the debug log of this crash to determine, where the problem is?

Please follow these steps and then send me the log which will be created.

Important is simulate the error, so it will be logged in the file. So once the error appears, you can send the log.

Thank you.


Zdenek, Locus team

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Hi.

Error is every time when im saving trip.

I did Phone factory reset and error is still there.


Links below

Recorded steps:

https://drive.google.com/file/d/1GKcIU-xfHgCx-Em5L7Gv16GbuvojIxlW/view?usp=drivesdk


Debug log:

https://drive.google.com/file/d/1-rM-NQMdcK5VO3kHK9Nv6h5Z-nOabPQY/view?usp=drivesdk

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Hello,

according to the log - there is some problem with writing files into the sdcard/Locus/export directory.

Can you please try to select a different folder? Or re-select this one? Is there any change?

Did you grant all the permissions to the app?


Zdenek, Locus team

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Hi Zdenek,

Sorry for late reply.

I have checked this but this path is not set anywhere.

So how it's possible

Video from my path settings

https://youtube.com/shorts/Zn9KoCt2epQ?feature=shared

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Hello,

the export folder is chosen on the export dialog, not the custom sub-dirs.
75197714089dede3dc6db09462498734


Zdenek, Locus team

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Finally! This solved issue, wrong path was set there.But i never have been there before.

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