Help desk: New comments of visited topics don't load

Sonny shared this problem 10 months ago
Solved

Hi, unfortunately the problem mentioned here:
https://help.locusmap.eu/topic/24593-new-entries-in-help-desk-topic-only-show-up-after-reloading-the-topics-page
still exists.

I analysed the issue, and its because of false set cache-headers of your server:

  1. deprecated header "Pragma: no-cache"
    but it's info is correct: Don't use cached sites in a forum/helddesk but always deliver the a fresh site with the latest comments.
  2. Cache-Control: private, must-revalidate, (max-age=2592000)
    max-age is just set if User is logged-out.
    is the correct header regarding site-cache but using the wrong values for a helpdesk/forum: right now the site always loads the cached (=old) version of a site without the latest comments. Use: "Cache-Control: no-cache"
  3. Expires: Wed, 10 Jan 2024 11:37:28 GMT
    delete it, makes no sense for uncached sites and tells Browser to load old, cached version until Jan 10th 2024

Please fix these headers within the help.locusmap.eu Server, thanks.

Replies (1)

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Hi Sonny, thanks for the report. I've forwarded it to the devs of the helpdesk provider.

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