No longer possible to print full topic web page

Andrew Heard shared this problem 3 years ago
Solved

This problem is related to the "UseResponse" web page system, not any Locus product. Would it be possible to pass this problem onto the UseResponse people?

Up until a few months ago I was able to print a Locus help desk web page (ctrl+P) to a PDF file. The PDF file would contain all posts for the displayed topic; useful for saving topics offline for reference and searching. Sometime in the last few months printing no longer works correctly - only the original topic is written to the PDF file (or sent to the printer) not any additional posts from subsequent commenters. I don't have this problem with other websites, so I am pretty sure it is related to UseResponse.

As an example, see this Locus topic - it has many additional comments. Attached are 2 PDF files - the one I original "printed" contains all the comments. The one I "printed" just now only contains the original description.

I am using Windows 10 and have tried this with latest Firefox and Chrome. It is easier to reproduce the problem with Chrome because it provides a "print preview" - no need to even print to file or printer - observe that it only previews the original topic description.

Comments (9)

photo
1

Hi Andrew,

i use in FF.

https://addons.mozilla.org/de/firefox/addon/screengrab-fix-version/

right click on page, ScreenGrab/save file/complete page/frame

you get jpg or png file


note: in long threads you have to to open "Show All" to see all posts

Wolfgang

photo
1

Thanks Wolfgang. That's an amazing addon although it only saves as an image file, whereas PDF will have searchable text, and the file will be considerable smaller. Still it's a workaround, so very much appreciated. Yes, well aware of "Show All".


When you compare the 2 attached PDFs you can see the developers have tried to improve the accuracy of the printout - more WYSIWYG, however as I report, it also breaks printing any subsequent comments, so I hope Menion can pass on report to the developers.

photo
photo
1

hi guys,


I forwarded the issue to UseResponse but I'm not sure if it is of any help - the problem has been reported some time ago at their helpdesk but to no avail - they seem not to have any change in their plans

photo
1

well, our voice has been heard :) here's the good news: "We are going to add best answer and comments in print version of topics for the next release. Put it on our roadmap" (Staz Kuzma, UseResponse support).

photo
1

Thanks Michal. Good result.

photo
1

Our pleasure :)

photo
1

Will it be necessary to just try printing to PDF every now and then, or does the help.locusmap.eu site display a "UseReponse" version number somewhere? Or maybe UseReponse have release notes as detailed as Locus?

photo
1

I think only our server admin knows about updates as we are using self-hosted version. Locusmap page doesn't display such info. However, release notes are available, see https://help.useresponse.com/knowledge-base/articles/release-notes

photo
1

This was fixed sometime in the last 2 months. Nice one.