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Locus Map - help desk Topic Question Locus Store and its content - maps, routes etc.

Category Locus Store and its content - maps, routes etc.

Application Locus Map 4

Comments 11

Subscribers 8

Votes 5

Problème de téléchargement carte IGN

ADAM Sylvain shared this question ago

Answered

Bonjour,

Je viens d'acheter la carte IGN pour Locus Map (à 1300 locoins). Elle est bien enregistrée dans l'historique des achats et apparaît bien avec les pavés TELECHARGER ou AFFICHER. Mais impossible de ni afficher ni télécharger. Il m'est indiqué : "Problème inconnu avec la carte". Comme proposé en ligne, j'ai tenté de modifier les répertoires (interne - carte SD ou dossier privé) Rien n'y fait. Je reviens donc sur les répertoires par défaut. Merci de votre réponse. Que faut-il faire.

Cordialement

Je souhaite rester sur Locus qui pour moi est supérieure aux autres.

The same question

Replies (9)

Ulrich Fricke ●

Same problem as I have. Can't load IGN online map. Subsciption is not expired.

I have got en error message (screenshot attached)

Files:

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MF Auer ●

Same problem today as well: impossible to work with IGN map. I receive this message: map o.ID@a20f10b is not ready, kA, code:12591.

Thank you for your help

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FRANSSENS ●

Same problem since Friday.

I hope you fix this problem.

Thank you !

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Zdeněk Kondler ●

Hello,

we are sorry for the inconvenience. Please do the following:

change app directory to private over Settings > Backup & Filesystem > File system manager > Set the main directory > Private folder in internal storage
this should be quick and after that restart is needed
then move old data with Settings > Backup & Filesystem > App data transfer > Load app data > continue. It is necessary to open the old "Locus" directory and choose "Use this folder"
You may "Move" the whole directory or if you have enough space and want to be safe, simply "Copy" first and later delete the old Locus directory manually
After restart, all data should be restored

More info at https://help.locusmap.eu/topic/30937-maps-vanished-and-error-12569-on-downloading

Zdenek, Locus team

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ADAM Sylvain ●

Hello,

Thank you for this answer. Dowloading is now possible.

Even if I didn't find the "Old Locus" folder to open it. And when I choosed "Use this folder" (with a new folder created) it indicate always: "Impossible" to use this new folder. Thank you very much.

Merci pour cette réponse. Je peux maintenant télécharger. Même si je n'ai pas trouvé un ancien dossier "Locus". J'ai tenté de créer un nouveau dossier mais inutile car il m'était indiqué "Impossible" à utiliser. Encore merci d'avoir répondu.

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Daniel B ●

Idem message map o fw@b5b.... is not ready

ET, code: 12591

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Zdeněk Kondler ●

Hello,

error 12591 appears for online maps which "is not ready".

It means due to a bad connection on your or the server side map can't be displayed.

Please, try switching the connection (wifi/data) or wait for a while.

Regards,

Zdenek, Locus team

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MF Auer ●

Thank you Zdenek, now working. Regards,

mfa

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Ulrich Fricke ●

Hi Zdenek,

since two days IGN online Map is working fine again on my Realme Tab Mini.

Uli

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Dm M ●

Sorry, i tried the solution explained but ain't got enough space on my phone intern memory.

Still doesn't work...

Any other solution ?

Thanks.

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Zdeněk Kondler ●

Hello,

in this case, you have to re-install Locus.

Create a backup of everything or connect your phone to your PC via cable and copy the entire Locus directory into it. Then uninstall, delete all that remains (from Locus), and install back with recommended settings (Private directory in internal memory). After the installation is done, rewrite the Locus folder with the previously saved.

Zdenek, Locus team

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