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Locus Map - help desk Topic Question Locus Store and its content - maps, routes etc.

Category Locus Store and its content - maps, routes etc.

Application Locus Map 4

Comments 17

Subscribers 13

Votes 7

Problème de téléchargement carte IGN

ADAM Sylvain shared this question ago

Answered

Bonjour,

Je viens d'acheter la carte IGN pour Locus Map (à 1300 locoins). Elle est bien enregistrée dans l'historique des achats et apparaît bien avec les pavés TELECHARGER ou AFFICHER. Mais impossible de ni afficher ni télécharger. Il m'est indiqué : "Problème inconnu avec la carte". Comme proposé en ligne, j'ai tenté de modifier les répertoires (interne - carte SD ou dossier privé) Rien n'y fait. Je reviens donc sur les répertoires par défaut. Merci de votre réponse. Que faut-il faire.

Cordialement

Je souhaite rester sur Locus qui pour moi est supérieure aux autres.

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The same question

Replies (10)

Ulrich Fricke ●

Same problem as I have. Can't load IGN online map. Subsciption is not expired.

I have got en error message (screenshot attached)

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MF Auer ●

Same problem today as well: impossible to work with IGN map. I receive this message: map o.ID@a20f10b is not ready, kA, code:12591.

Thank you for your help

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FRANSSENS ●

Same problem since Friday.

I hope you fix this problem.

Thank you !

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Zdeněk Kondler ●

Hello,

we are sorry for the inconvenience. Please do the following:

change app directory to private over Settings > Backup & Filesystem > File system manager > Set the main directory > Private folder in internal storage
this should be quick and after that restart is needed
then move old data with Settings > Backup & Filesystem > App data transfer > Load app data > continue. It is necessary to open the old "Locus" directory and choose "Use this folder"
You may "Move" the whole directory or if you have enough space and want to be safe, simply "Copy" first and later delete the old Locus directory manually
After restart, all data should be restored

More info at https://help.locusmap.eu/topic/30937-maps-vanished-and-error-12569-on-downloading

Zdenek, Locus team

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Jean-Francois Brazeau ●

Hi,

I use Locus Map Pro since 2014.

I've recently subscribed to IGN Maps for one year in Locus store (as I do every year since 2018). Unfortunately, and strangely, I can't manage to use it. First I got mentions appearing on the map telling "Problème inconnu" (Uknown problem).

I installed Locus 4 and got the same result.

I tried to reinstall the application (I removed Locus 4 and reinstalled Locus 3), removed the data. I finally found this topic and tried to apply the procedure described in : https://help.locusmap.eu/topic/30937-maps-vanished-and-error-12569-on-downloading

The step #3 tells that I must use the following menu entry (or button ?) : "Locus Classic: Settings > Miscellaneous > Default directories > Load app data > continue". But after having changed app directory to private, and restarted, I have no "Load app data" menu entry or button (see screenshot #2).

Now I systematically get the "Map not ready / code 12591" error when I try to use IGN maps (see screenshot #1).

Additional context / observations :

My phone is android 6 based (in other words, not 11+ android, so why would I meet these filesystem access issues ?...)
I've installed several APK versions (available on your drive archive), but I get the same result (I've tried to use an AFA version, I've downgraded...)

I am very disappointed as I am on vacations next week in the alps, and I'm used to using Locus Maps with IGN maps but despite all the solutions I tried I'll cannot use these maps that I've bought !

Thank you in advance for your help.

Best regards,

JF. Brazeau

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ADAM Sylvain ●

Hello,

Thank you for this answer. Dowloading is now possible.

Even if I didn't find the "Old Locus" folder to open it. And when I choosed "Use this folder" (with a new folder created) it indicate always: "Impossible" to use this new folder. Thank you very much.

Merci pour cette réponse. Je peux maintenant télécharger. Même si je n'ai pas trouvé un ancien dossier "Locus". J'ai tenté de créer un nouveau dossier mais inutile car il m'était indiqué "Impossible" à utiliser. Encore merci d'avoir répondu.

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Daniel B ●

Idem message map o fw@b5b.... is not ready

ET, code: 12591

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Zdeněk Kondler ●

Hello,

error 12591 appears for online maps which "is not ready".

It means due to a bad connection on your or the server side map can't be displayed.

Please, try switching the connection (wifi/data) or wait for a while.

Regards,

Zdenek, Locus team

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MF Auer ●

Thank you Zdenek, now working. Regards,

mfa

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Ulrich Fricke ●

Hi Zdenek,

since two days IGN online Map is working fine again on my Realme Tab Mini.

Uli

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Dm M ●

Sorry, i tried the solution explained but ain't got enough space on my phone intern memory.

Still doesn't work...

Any other solution ?

Thanks.

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Zdeněk Kondler ●

Hello,

in this case, you have to re-install Locus.

Create a backup of everything or connect your phone to your PC via cable and copy the entire Locus directory into it. Then uninstall, delete all that remains (from Locus), and install back with recommended settings (Private directory in internal memory). After the installation is done, rewrite the Locus folder with the previously saved.

Zdenek, Locus team

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Dm M ●

Hello,

I've made a whole reinstall, i suppressed all locus folders everywhere in the plone.(menion...) Then i restored my data (manual backup) but i still can't download ign.

See pictures attached...

Thanks.

Denis

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Olivois ●

Hello,

I just tried the same : uninstall, delete Locus folder, and reinstall. But I still can't access IGN France maps (see screenshot).

I suscribed to beta versions in Play Store but there doen't seem there is any...

Olivois

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Zdeněk Kondler ●

Hello,

beta channel on Google Play isn't used for a few years... If you want, you can try beta from here: http://bit.ly/lmVersionsTest (4.15.2.3)

There are some updates with IGN, so please, let me know if it helps.

Zdenek, Locus team

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Olivois ●

Yes !!!

I installed MapGooglePlay_4.15.2.3_1099_beta.apk and now il works fine !

Thank you so much !

Olivois

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Olivois ●

Please, help...

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Problème de téléchargement carte IGN

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