Locus Map - help desk
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Locus Map - help deskTopicQuestionLocus Store and its content - maps, routes etc.
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Category Locus Store and its content - maps, routes etc.
Application Locus Map 4
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Problème de téléchargement carte IGN

ADAM Sylvain shared this question 21 months ago
Answered

Bonjour,

Je viens d'acheter la carte IGN pour Locus Map (à 1300 locoins). Elle est bien enregistrée dans l'historique des achats et apparaît bien avec les pavés TELECHARGER ou AFFICHER. Mais impossible de ni afficher ni télécharger. Il m'est indiqué : "Problème inconnu avec la carte". Comme proposé en ligne, j'ai tenté de modifier les répertoires (interne - carte SD ou dossier privé) Rien n'y fait. Je reviens donc sur les répertoires par défaut. Merci de votre réponse. Que faut-il faire.

Cordialement

Je souhaite rester sur Locus qui pour moi est supérieure aux autres.

Files: Screenshot.jpg
7 The same question

Replies (10)

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Ulrich Fricke ● 21 months ago

Same problem as I have. Can't load IGN online map. Subsciption is not expired.

I have got en error message (screenshot attached)

Files: Screenshot_20230317-210314.png
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MF Auer ● 21 months ago

Same problem today as well: impossible to work with IGN map. I receive this message: map o.ID@a20f10b is not ready, kA, code:12591.

Thank you for your help

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FRANSSENS ● 21 months ago

Same problem since Friday.

I hope you fix this problem.

Thank you !

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Zdeněk Kondler ● 21 months ago

Hello,

we are sorry for the inconvenience. Please do the following:

  1. change app directory to private over Settings > Backup & Filesystem > File system manager > Set the main directory > Private folder in internal storage
  2. this should be quick and after that restart is needed
  3. then move old data with Settings > Backup & Filesystem > App data transfer > Load app data > continue. It is necessary to open the old "Locus" directory and choose "Use this folder"
  4. You may "Move" the whole directory or if you have enough space and want to be safe, simply "Copy" first and later delete the old Locus directory manually
  5. After restart, all data should be restored

More info at https://help.locusmap.eu/topic/30937-maps-vanished-and-error-12569-on-downloading


Zdenek, Locus team

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ADAM Sylvain ● 21 months ago

Hello,

Thank you for this answer. Dowloading is now possible.

Even if I didn't find the "Old Locus" folder to open it. And when I choosed "Use this folder" (with a new folder created) it indicate always: "Impossible" to use this new folder. Thank you very much.

Merci pour cette réponse. Je peux maintenant télécharger. Même si je n'ai pas trouvé un ancien dossier "Locus". J'ai tenté de créer un nouveau dossier mais inutile car il m'était indiqué "Impossible" à utiliser. Encore merci d'avoir répondu.

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Daniel B ● 21 months ago

Idem message map o fw@b5b.... is not ready

ET, code: 12591

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Zdeněk Kondler ● 21 months ago

Hello,

error 12591 appears for online maps which "is not ready".

It means due to a bad connection on your or the server side map can't be displayed.

Please, try switching the connection (wifi/data) or wait for a while.

Regards,


Zdenek, Locus team

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Ulrich Fricke ● 21 months ago

Hi Zdenek,

since two days IGN online Map is working fine again on my Realme Tab Mini.

Uli

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Dm M ● 21 months ago

Sorry, i tried the solution explained but ain't got enough space on my phone intern memory.

Still doesn't work...

Any other solution ?

Thanks.

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Zdeněk Kondler ● 21 months ago

Hello,

in this case, you have to re-install Locus.

Create a backup of everything or connect your phone to your PC via cable and copy the entire Locus directory into it. Then uninstall, delete all that remains (from Locus), and install back with recommended settings (Private directory in internal memory). After the installation is done, rewrite the Locus folder with the previously saved.


Zdenek, Locus team

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Dm M ● 20 months ago

Hello,

I've made a whole reinstall, i suppressed all locus folders everywhere in the plone.(menion...) Then i restored my data (manual backup) but i still can't download ign.

See pictures attached...

Thanks.

Denis

Files: Screenshot_20230402-105230_Locus Map Classic.jpg Screenshot_20230402-105249_Locus Map Classic.jpg
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Olivois ● 20 months ago

Hello,

I just tried the same : uninstall, delete Locus folder, and reinstall. But I still can't access IGN France maps (see screenshot).


I suscribed to beta versions in Play Store but there doen't seem there is any...

Olivois

Files: Screenshot_20230403-113920_Locus Map.jpg
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Zdeněk Kondler ● 20 months ago

Hello,

beta channel on Google Play isn't used for a few years... If you want, you can try beta from here: http://bit.ly/lmVersionsTest (4.15.2.3)

There are some updates with IGN, so please, let me know if it helps.


Zdenek, Locus team

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Olivois ● 20 months ago

Yes !!!

I installed MapGooglePlay_4.15.2.3_1099_beta.apk and now il works fine !

Thank you so much !

Olivois

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Olivois ● 21 months ago

Please, help...

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