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Locus Map - help desk Topic Problem Locus Map (Android)

Category Locus Map (Android)

Application Locus Map 4

Comments 12

Subscribers 5

Votes 1

Both Satellite maps show "unknown problem"

Georg D shared this problem ago

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Since a while, both Asamm online maps "Satellite" and "Satellite with lables" show "unknown problem" while "LoMaps online" works fine. All did already work.

Clear cache did not help.
In contrast to https://help.locusmap.eu/topic/27699-problem-load-sattelite-maps-locus-pro I have gold subscription.
Restart of mobile did not help.
Tried WiFi and LTE

What else could be the cause?

The same problem 0

Replies (5)

Michal Stupka ●

Hi,

is the issue still present? I'm not able to replicate it. The map works OK in Android, web and iOS.

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Georg D ●

Yes, I just reproduced it now.

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Michal Stupka ●

Try logging out and logging back in to your Premium account.

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Georg D ●

I logged out, killed Locus from App switcher, started locus, logged in, same "unknown problem" while LoMaps online work fine.

BTW, would be user friendly detail if you could classify the e-mail input field in the login process as e-mail field – then, no spaces are auto-added after dots 😅 and the keyboard presents an adopted layout (e.g. showing @ and _ but not ' and ?)

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Georg D ●

Can I somehwere see the actual error message?

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Graf Geo ●

No, the satellite maps load normally for me.

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Michal Stupka ●

Georg, do you use some VPN or another proxy?

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Georg D ●

Neither nor. As written, other online maps including LoMaps work fine, and same applies to online LoPoints, I assume it has nothing to do with connectivity in general but in the API access restrictions of sat maps – did you change anything in this direction in recent monts?

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Michal Stupka ●

No we didn't. Nobody else has reported the issue and no one in our team is able to simulate it.

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Michal Stupka ●

Georg, could you please try this:

- open your default web browser in your phone and insert this link: https://www.here.com/docs/bundle/raster-tile-api-developer-guide/page/topics/playground/playground.html

- turn on "satellite.day" in the "style" section:

b24a7077278949a75e4d00714337c198bc7689c6ded843198908ffe1a5ec5f0b

Do you see the maps in the web browser? If not, there's a problem with the web certificate. If yes, the problem is in Locus Map and we'll go on solving it.

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Georg D ●

The website is a little "weird" to use on the small mobile display, but yes, I do see sat images and can pan around, both in Ecosia (chromium) and Firefox. 51f32f21da7d3e80bd4506c652eb1d28c548209ac6c49ad3eca9bd7be79e2c87

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Michal Stupka ●

Hello,

please, follow this:

Download the beta version from here: http://bit.ly/lmVersionsTest
After installation, run the app and long-press the main menu button ( )
Choose the "Log to file"
Select the "Log to file" and "INITIALIZE", "INITIALIZE(MAPS)", "MAPS(CORE)", "MAPS(UI)", "LOCATION & GNSS", "FILE MANAGER" categories
Then close the app, wait for 10s, and run it again.
Try to replicate all your issues (it will be logged this way)
After that, send me the logs which will be created in "Android/data/menion.android.locus.pro/files/Locus/logs"

Thank you very much.

If something isn't clear, feel free to ask me.

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